About The Role
The Fleet Manager is the first point of contact for all customer requests. The role is responsible for pro‐actively managing and reviewing the portfolio of customers allocated and seeking opportunities to maximise business renewal and organic growth. It supports Relationship Managers to review and administer the portfolio of customers through delivery of outstanding customer service and demonstrating an understanding of the customers' needs.
Tasks and Responsibilities
* In consultation with the Relationship Manager, proactively manage the portfolio of customers to deliver professional fleet management services and be the primary day to day contact accountable for the resolution, allocation and follow through for all client requests, ensuring client contractual obligations and KPIs are met, and measurements are available if requested.
* Capture all business potential of clients and maximise client renewal while maximising margins. Support the Relationship Manager in seeking to upsell other products and services to existing clients. Introduce initiatives to the client that will add value to the relationship.
* Regularly review a customer's fleet through effective reporting and identify and address exceptions by managing key reports such as invalid odometer readings, utilisation report, services due and overdue, fuel exceptions, surplus vehicle reporting etc. Seek opportunities to reduce costs through increased fleet optimisation.
* Prepare quotations within quote turnaround times and ensure follow through and recording via win/lose business template with outcomes.
* Proactively manage future vehicle terminations and restructures consistent with best practice fleet management.
* Build rapport and by understanding client needs, seek opportunities for revenue growth including fee uplift. Where applicable introduce and maintain a "client strategy" document for each client. Support a structured client visitation program.
Skills and Experience
* Diploma in Business or equivalent.
* Extensive experience in customer relations/sales.
* Business acumen and commercial awareness.
* Strong organisational and prioritisation skills, demonstrating the capability to meet specified deadlines and reporting regularly on progress.
* Critically analyses information and resolves problems through to complete resolution in a timely and effective manner.
* Effective communication verbally and written, including good listening and probing skills.
* Strong technical/numerical skills.
* Ability to share knowledge and coach team members.
* Proficient skills in Microsoft Office (Excel, Word).
* High attention to detail.
About You
* High level of initiative, motivation, energy and drive to achieve.
* Communicates professionally and thinks/plans ahead.
* Excellent discretion and tact in dealings with people.
* Creates teamwork, maintains, a flexible, open and approachable working style.
* Consistently driven to take responsibility for high quality work, show innovative and forward thinking.
* Proven ability to think on one's feet and to make sensible workable decisions under pressure.
* Ability to be resourceful and demonstrate perseverance and accountability.
* Collaborative and engaging working style.
* Discretion and empathy with people.
* Willingness to constantly learn and to step out of comfort zone.
Who We Are
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1100 employees.
https://www.sgfleet.com/au/about-us/careers
Some of Our Perks
* Recharge and relax with up to 4 days of wellness days every year.
* We offer industry‐leading 20 weeks paid parental leave.
* Monetary service milestone awards.
* Career progression opportunities.
* Education support towards learning and development, including a learning budget per year, free access to LinkedIn Learning and more.
* Two paid volunteer days each year.
* Health and wellbeing support including a subsidy and an Employee Assistance Program.
What's Next
We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity, work‐life balance, and career development. We are a proud equal opportunity employer. Interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre‐requisite to employment, the successful applicant will be required to complete a pre‐employment screening.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
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