Are you a customer service superstar with a passion for cars? Do you thrive in a fast-paced environment where no two days are the same? Valley Motor Group is on the lookout for a highly motivated and energetic Automotive Service Receptionist to join our rapidly growing Service Department!
We need someone to assist with delivering exceptional customer service, a friendly atmosphere, and a commitment to excellence. Reporting to the Service Manager, you’ll be key to creating an unforgettable experience for every customer who walks through our doors.
The Role
You’ll be the first point of contact for customers, handling service bookings with care and accuracy. Keep repair orders up to date and manage appointments efficiently. Offer friendly support for customer inquiries and ensure all calls and interactions are logged properly.
Key Responsibilities
- Answer service booking calls with a smile and book appointments with precision and care.
- Update repair orders and ensure every detail is in order.
- Manage service bookings, ensuring that each customer’s needs are met with efficiency and professionalism.
- Follow up with customers when back‑ordered parts arrive and keep them in the loop.
- Be the go‑to person for customer inquiries, offering friendly, helpful support every step of the way.
- Log all telephone calls and customer interactions, ensuring nothing slips through the cracks.
- File completed paperwork.
Skills & Experience
- Energy & enthusiasm: bring positivity, a can‑do attitude, and love being part of a team.
- Communication skills: proficient at talking to customers and colleagues, ensuring messages are clear and effective.
- Organized & productive: juggle multiple tasks without breaking a sweat and thrive under pressure.
- Tech‑savvy: comfortable using computers and quickly learning new systems and software.
- Customer‑obsessed: passionate about delivering top‑notch customer service and ensuring every customer leaves with a smile.
- Experience: prior reception role within retail, hospitality, or automotive is preferred but not required.
What We Offer
- Competitive Salary: because your hard work deserves to be rewarded.
- Career Growth: hands‑on training and development to set you up for long‑term success in the automotive industry.
- A supportive team: friendly, close‑knit group of professionals who have your back and are ready to help you succeed.
- A fun environment: we don’t just work hard—we have fun too! Join a team that makes every day exciting.
If you’re ready to be part of a growing, fast‑paced team and deliver a customer experience that will keep people talking, then we want to hear from you! Apply now and let’s rev up your career!
Please forward your email with a cover letter telling us why you’re the perfect fit for this role!
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