Ongoing opportunity Weekdays/must be able to commit to at least one 4-hour shift per week Ability to be flexible, as emerging conflicts and disasters may require work priorities to shift quickly to meet evolving needs Why Choose to volunteer with Red Cross? You can help improve lives and create a positive impact in your community It’s an opportunity to enhance your skills & knowledge & gain new experiences You’ll be helping Red Cross to support vulnerable people across Australia The program Restoring Family Links (RFL) is a core service that helps families around the world who are separated internationally by war, conflict, disaster and migration. This work includes finding missing loved ones, re-establishing contact, exchanging family news and clarifying the fate of the missing. The opportunity RFL Hotline Volunteers will staff a national hotline, responding to calls from both existing clients and members of the public. They will assess callers for eligibility for the RFL service and provide appropriate referrals to other services or agencies as needed. The RFL service is part of the Protection Program which includes the Immigration Detention Monitoring Program (IDMP). Volunteers staffing the RFL Hotline will also be responsible for fielding calls and email enquiries relating to immigration detention in Australia. This includes enquiries from or about individuals who may currently be detained, as well as from organisations and members of the public. The impact RFL Hotline Volunteers provide a vital first point of contact for people searching for missing family members. Through compassionate and informed support, volunteers help individuals begin the process of restoring family links by assessing eligibility, offering guidance, and connecting callers with the services they need. Application requirements For this role you will be required to undertake a National Police Check, which will be organised through Red Cross. You will need to provide a recent copy of your CV and provide details for two professional references (these could be from a prior workplace or volunteer role). The role will also require you to hold or apply for a Working With Children Check or Working With Vulnerable People Check depending on your State/Territory. Red Cross can assist you to apply for this check. Further information To find out more about this opportunity please contact the Restoring Family Links team on 1800 875 199 or via email tracing@redcross.org.au Thank you for considering volunteering at Red Cross. We also have great career opportunities, please visit our website at www.redcross.org.au/careers