Qualified Mechanic - Roadside Assistance
Job No: NWG320
Location: Melbourne
Join Australia's Leading Roadside Assistance Provider!
About Us
Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. We operate nationally and focus on teamwork, safety, and delivering reliable service. We aim to provide a respectful and inclusive workplace for all employees.
Our superior fleet is capable of towing vehicles, plant and equipment and specialised transport. Our drivers are expertly trained to assist you in challenging towing situations.
About the Role
Are you ready to take control of your career and build your own business? Join us as a Roadside Mechanic and become the face of emergency roadside assistance for Victoria's leading Auto Club.
As a valued partner, you'll play a vital role in helping drivers get back on the road safely and efficiently. With comprehensive training and ongoing support from our experienced operations team, you'll have everything you need to succeed in delivering exceptional service with confidence and a smile.
What You'll Do
* Diagnosing vehicle issues such as flat batteries, flat tires, overheating, or engine problems.
* Performing quick fixes at the roadside, including jump‐starting a battery, changing a tire, vehicle lock‐outs, topping up fluids, or temporarily repairing parts.
* Providing customer service, communicating clearly with stranded motorists, reassuring them, and keeping them informed.
* Using diagnostic tools to assess modern vehicle systems.
* Maintaining and stocking your service vehicle with the necessary tools and replacement parts.
What You'll Need
* Qualified Motor Mechanic or Automotive Electrician credentials.
* C Class or higher driver's licence.
* Proven experience working as an Automotive Mechanic.
* Outstanding customer service skills and a genuine desire to assist people in need.
* A strong commitment to health and safety standards.
* Health & Safety focus.
* Full working rights in Australia.
* A willingness to obtain and operate under an ABN and ACN.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
About Nationwide Group
Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. Operating in Victoria, NSW, ACT, Queensland, and Western Australia, Nationwide Group is an industry‐leading and award‐winning certified business with a workforce in excess of 700 representatives, including 400+ drivers operating 24 hours a day, 365 days a year.
* Innovation – seek to create a better way.
* Accountability – own it, see it through.
* Courage – challenge yourself and others to grow.
* Teamwork – together, we achieve more.
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