We are looking for a customer-focused and proactive Customer Support Representative to provide high-quality support to our Australian clients in the CFD trading space.
You will be the first point of contact for clients, assisting with account-related queries, trading platform support, and general enquiries, while ensuring all communications are accurate, professional, and compliant with regulatory requirements.
Key Responsibilities
* Provide timely and professional support to our clients via Live Chats, Emails and Phones.
* Handling customer inquiries and resolving client issues regarding our products, platforms, and basic trading-related questions.
* Address clients feedback as well as complaints professionally.
* Record and update client data and other relevant information when necessary.
* Provide account opening and onboarding guidance.
* This is a shift-based role, with rostered working hours between 7:00am and 10:00pm AEST, totalling 38 hours per week.
Requirements
Must Have
* 1-2 years experience in Customer Support / Client Services.
* Strong communication skills (written and verbal).
* Ability to handle multiple tasks and prioritize effectively.
* Customer-first mindset with strong problem-solving skills.
* Strong attention to detail and compliance awareness.
Nice to Have
* Experience in CFD / forex / financial services industry.
* Familiarity with trading platforms (e.g. MT4/MT5/TradingView).
* Experience using Zendesk or similar tools.
* Ability to communicate in Vietnamese or Chinese is considered a strong advantage, but is not mandatory.
What We Offer
* Exposure to a fast-growing CFD trading environment.
#J-18808-Ljbffr