Add expected salary to your profile for insights.Founded in 2011 with a vision of providing high-performing customer-centric services in Retail Security, Electronic Security Services, Cleaning and maintenance management.We are now everywhere, in every state and territory around the country, highly capable of providing industry-specific, efficient and productive solutions that deliver real benefits. Our approach is to always understand the environment we need to operate in; that’s why we have trained professionals operating within each state, who can combine their skills with their local knowledge to provide innovative solutions catered to a customer’s specific needs.We are looking for Monitoring Centre Operators, who will work closely with the Monitoring Centre Manager and National Technical Solutions Manager, and are willing to work in a team environment.The successful candidate will have the drive and willingness to work in a fast-paced and complex environment.Overview:Operating in our A1 Graded Monitoring Centre.Monitoring of alarm systems for both commercial and residential sites in accordance with client instructions.Remote monitoring of CCTV systems.Providing a consistent level of customer service.Attending to a high-level volume of inbound/outbound calls.Ensuring high accuracy with confidential client information and maintaining monitoring database with data entry and administration tasks.Skills and experience:Previous experience with Patriot Monitoring System is an advantage.An excellent phone manner, with a polite, friendly, and positive attitude.Strong written and verbal communication skills.Strong organization skills with the ability to multi-task and prioritize duties.Strong problem-solving and decision-making abilities.The ability to deal with challenging customers & scenarios.The ability to work as part of a team environment with a reliable and positive attitude.Microsoft Office and general IT skills, along with fast typing skills.Requirements:Hold or be able to obtain a current Victorian Private Security License (Monitoring Centre Operator).Be available to work on a rotating roster (Days/Nights/Weekends).Ideally have your own transport.Be a quick thinker, flexible with change, and a fast learner.Only successful candidates will be contacted.Location: This position is located in Alphington, Victoria.How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years' experience do you have as a Monitoring Centre Operator?Have you worked in a call centre before?Do you hold a current security licence?Are you available to work on a rotating roster?Which of the following statements best describes your right to work in Australia?Do you have data entry experience?Do you have a current Australian driver's licence?Which of the following Microsoft Office products are you experienced with?
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