Senior Account Manager – Agency
Background
Perth is OK! is WA’s largest independent media company, dedicated to celebrating everything great about living in Western Australia. We are a modern, digital-first publisher with a focus on local news, multimedia content creation, and video storytelling. With over 1.6 million social media followers, 110,000+ newsletter subscribers, and more than 250,000 unique website visitors each month, we help brands connect with local communities through content that is authentic, relevant and distinctly Perth.
As we continue to grow, we’re seeking a Senior Account Manager (Agency) to join our team and take charge of growing media agency relationships, driving agency revenue through creative proposals and campaigns. This role is perfect for someone with a strong background in the media agency landscape or media companies, looking to make a real impact in a thriving media business.
Why This Role Exists
The Senior Account Manager (Agency) will play a key role in maintaining and growing relationships with agency clients. This individual will manage the entire client relationship lifecycle, from pitching and selling creative campaigns to overseeing integrated campaign delivery and reporting. As a central player in the commercial engine, you will work with internal teams across Sales, Social, Editorial, and Production pods to deliver results that align with client objectives and Perth is OK!’s brand standards.
We’re looking for a self-motivated, results-driven individual who thrives in a fast-paced environment and can help us push Perth is OK! into new commercial opportunities.
Core Responsibilities
Client Relationship Management
* Build and nurture agency relationships.
* Pitch and sell both reactive and proactive creative campaigns to meet client objectives.
* Inform & educate agency partners about the Perth is OK! audience, offerings and campaign opportunities.
* Collaborate with internal teams to ensure successful project execution and delivery.
* Provide clear, insightful post-campaign reporting to clients.
* Represent Perth Is OK! at networking events, ensuring our brand’s presence in the industry.
Campaign Management
* Oversee all aspects of campaign delivery, from planning and approvals to execution.
* Ensure booking schedules are accurate, and campaigns are delivered on time and within budget.
* Manage high-value client accounts and their associated creative and strategic campaigns.
Collaboration and Leadership
* Work closely with internal teams (Sales, Social, Editorial, Production) to ensure smooth cross-functional delivery.
* Act as a mentor for junior team members, fostering a collaborative and productive environment.
CRM and Reporting
* Manage and update CRM system (HubSpot) with client data and campaign metrics.
* Track and report on key performance metrics, ensuring campaigns meet client expectations and drive revenue.
Key Success Metrics
Metric Weight Client satisfaction and retention 25% Agency briefs received 25% Agency briefs won 25% Agency revenue growth 25%
Candidate Profile
* Experience in account management or client services within a media agency, media company or related environment.
* Proven success in managing and growing client relationships, with a focus on creative campaign delivery.
* Strong understanding of integrated media campaigns and the WA media landscape.
* Familiarity with social media platforms and digital metrics.
* High-level communication and negotiation skills.
* Experience with CRM systems (e.g., HubSpot) and reporting tools.
* A passion for Western Australia and a desire to promote the region to local and global audiences.
Reporting & Structure
* Reports To: Head of Operations, Directors
* Direct Reports: N/A
* Meeting Rhythm: Weekly check-ins with the Head of Operations, quarterly reviews with Directors
Why Join Us?
* Perth is OK! is WA’s largest independent media company. Join a vibrant, growing team with a shared passion for connecting WA brands to the local community.
* Work in a fast-paced, collaborative environment where your ideas and creativity can make a direct impact.
* Competitive salary and performance-based incentives.
* Be part of a company that values integrity, positivity and community.
Match the selection criteria? Click the “APPLY” button now!
Alternatively, for a confidential conversation, contact Andrew Mackin Brown at 0437 150 513.