Technical Support Specialist
This is a 5-month fixed-term hire role to provide on-site technical assistance in our Sydney office, while also supporting teams across ANZ remotely.
Key Responsibilities:
1. Desktop & User Support – Install, configure and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
2. Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
3. Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
4. Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
5. Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
6. Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.
You will work closely with the IT team to identify and resolve technical issues, ensuring seamless delivery of services to our clients.
Requirements:
* 3+ years of IT experience, with at least 2 years in an IT company in a similar remote or on-site support position.
* Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup.
* Understanding of networking (WAN/LAN), VoIP, and Active Directory.
* Ability to diagnose and resolve IT issues independently.
* Experience working with O365, Microsoft Office, network printers, and enterprise applications.
* Great communication skills and a customer-first mindset.
Bonus points if you have experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems.
About This Role:
This is a great opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.
Apply today and take the next step in your IT career!