Company Description"Hospitality is a work of Heart" At Mövenpick Hotel Hobart, we do extraordinary things in the realm of ordinary.
We believe true hospitality involves turning small gestures into heartwarming moments.
We are seeking an experienced Front Office Manager who desires more than just a job.
Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location.
As Front Office Manager, you will oversee daily front office operations and lead a team committed to delivering an outstanding guest experience.
You will inspire, develop, and motivate your team, foster a positive work culture, and ensure every guest interaction meets the highest standards.
Your natural bright and bubbly customer service style is key to delighting our guests.
You are confident, approachable, and possess strong knowledge of the hotel and surrounding area.
Join us and become a Heartist. Job DescriptionAbout The Role: Manage the Hotel Front Office operations to establish a reputation as a market leader in personalized, customer-focused service.Operate all aspects of the Front Office computer system, including maintenance, reporting, analysis, and configuration to ensure efficiency.Ensure hotel targets related to RPS, NPS, Loyalty, and room upselling are met to achieve KPIs.Oversee lobby services including parking and porterage, ensuring smooth VIP and guest arrivals and departures to maximize satisfaction.Coordinate daily with Reservations to optimize room allocation and revenue.Follow Emergency Communication procedures, ensuring media inquiries are handled by the designated spokesperson.Set financial targets in partnership with the General Manager and ensure departmental achievement.Implement the Accor Vision and demonstrate active use of Accor Heartist Values.Assist in developing the Annual Business Plan and Financial Budget.Perform any additional duties as assigned by your manager.QualificationsAbout You: Experience & Background: Minimum 5 years of front office experience in 4-5 star hotels.At least 3 years in a leadership or supervisory role.Experience with high occupancy, fast check-in/out cycles, and business/leisure travelers.Skills & Personality: Natural leader with presence and poise.Confident with hotel PMS systems (Opera preferred).Excellent communicator in all formats.Calm under pressure, solutions-oriented, guest-focused.Tech-savvy and process-driven, with a love for efficient systems and operations.Additional InformationWhat is in it for you? ALL Heartist Membership - discounts on accommodation and F&B worldwide.Family & Friends Discounts - on accommodation, services, and events.Accor Live Limitless (ALL) Loyalty Program - earn rewards on stays.Modern training platform for industry-focused learning.Supportive, dynamic team environment.Recognition of service milestones and anniversaries.
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