Part Time IT Support Officer to join
**Your new role**
You will be responsible for the management of tickets and first level issue management and resolution, reporting, escalation and follow-up management of issues and other tasks as required across the business. You will identify tasks/issues that cannot be resolved and refer them to senior support staff and/or Technical Specialist Teams. Rosters shifts may be required between 0800-1800 AEDT on weekdays to fit resourcing requirements.
**What you'll need to succeed**
- Excellent oral and written communication skills
- Be a team player showing initiative, self-motivation, plus an ability and willingness to perform with mínimal supervision
- Strong organisational skills including the ability to multitask
- Exposure to a High Performance Computing environment (desirable)
- Experience with Atlassian ticketing and documentation systems (desirable)
**What you'll get in return**
- Ongoing contract
- 3 days a week
- Strong company values
**What you need to do now**
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
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