Overview
Oscar Group Australia, Oscar Care is a growing retailer in Victoria specialising in the sale, hire, servicing, and modification of mobility equipment to the public and the healthcare industry. We are an Equal Opportunity Employer and encourage people of all backgrounds, beliefs and abilities to apply.
Position
Oscar Group is seeking a dedicated Customer Support Specialist to join our Oscar Care team in Horsham. This role is crucial in providing exceptional customer service and supporting our business growth.
Key Responsibilities
- Present and promote Oscar Care products in our retail store
- Respond to customer enquiries via phone, email and in-store
- Provide effective solutions and assist with product setup and technical questions
- Process transactions, including orders, refunds and exchanges
- Maintain accurate records of customer interactions and sales activities
- Perform administrative tasks accurately and efficiently
Requirements
- Strong communication and interpersonal skills
- Problem-solving ability and attention to detail
- Experience in customer service or retail (preferred)
- Proficiency with customer service software and sound computer skills
- Ability to work in a fast-paced environment and multitask effectively
What we offer
- Chance to work with a diverse range of products and customers
- Supportive team environment
- Ongoing training and development opportunities
Essential checks prior to start
- National Police Check
- Working with Children’s Check
- NDIS Screening Check
How to apply
Applications must include a resume and a cover letter explaining why you would be a great fit for the Oscar Care Team.
Only shortlisted applicants will be contacted regarding the status of their application.
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📌 Customer Support Specialist
🏢 Oscar Group Australia
📍 Horsham