Position Title: Patient Service Assistant
Reports to (position): Dialysis Clinic Manager
Primary purpose of the role:
* To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
* Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.
Key Responsibilities:
* Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
* Ensures cleanliness and neatness of patient's environment and stock room
* Ensures cleaning of the Isolation rooms is done when required.
* Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
* Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
* Serves, distributes and collects patient / visitors meals and refreshments
* Arranges patient transport from Dialysis treatment
* Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
* Monitors consumable stores and orders stock as required
* Confirms delivery of stock, checks inventory and documentation
* Performs stocktake when requested
* Maintains Clinic Manager database
* Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
* Orders and pack away linen
* Assist in the collection of blood samples by pathology lab, help spin blood before collection
* Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
* Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
* Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge
Competencies (attitude, skills, typical qualifications & experience)
Essential:
* Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
* Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
* Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
* Knowledge of Work Health and Safety as it relates to the role within the facility
* Understanding of the Quality improvement process and risk management obligations
* Demonstrated skills in food preparation and presentation
* Basic office skills, including filing and answering telephone enquiries
* Previous experience in patient assistant role
* Basic computer literacy.
Desirable:
* Completion of a Patient Service Assistant Certificate or equivalent qualification
* Demonstrated commitment to quality improvement initiatives.
* Effective communication skills, both written and verbal
* Team player
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