**Position Title: Patient Service Assistant**
**Reports to (position): Dialysis Clinic Manager**
**Primary purpose of the role**:
- To provide support to the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect patient care.
- Functions as a team member, promoting the values, missions and goals of the clinic and company, constantly working towards their achievement.
**Key Responsibilities**:
- Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care.
- Ensures cleanliness and neatness of patient's environment and stock room
- Ensures cleaning of the Isolation rooms is done when required.
- Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures
- Assists with basic food preparation and delivery of nutritional requirements to patients as well as assists with meal ordering
- Serves, distributes and collects patient / visitors meals and refreshments
- Arranges patient transport from Dialysis treatment
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic
- Monitors consumable stores and orders stock as required
- Confirms delivery of stock, checks inventory and documentation
- Performs stocktake when requested
- Maintains Clinic Manager database
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste
- Orders and pack away linen
- Assist in the collection of blood samples by pathology lab, help spin blood before collection
- Participates in Quality Improvements activities as required by the Dialysis Clinic Manager
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in interne.al and external in-service activities to enhance / maintain skills and knowledge
**Competencies**(attitude, skills, typical qualifications & experience)
**Essential**:
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
- Demonstrated organizational and problem solving skills combined with the ability to work in a self-directed manner
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
- Knowledge of Work Health and Safety as it relates to the role within the facility
- Understanding of the Quality improvement process and risk management obligations
- Demonstrated skills in food preparation and presentation
- Basic office skills, including filing and answering telephone enquiries
- Previous experience in patient assistant role
- Basic computer literacy.
**Desirable**:
- Completion of a Patient Service Assistant Certificate or equivalent qualification
- Demonstrated commitment to quality improvement initiatives.
- Effective communication skills, both written and verbal
- Team player