Job Title
The position of Associate Principal Service Management entails overseeing the delivery of IT service management processes, including incident, problem, and change management. The successful candidate will be responsible for coordinating client-facing resources to ensure compliance with service level agreements.
* This role involves leading a virtual team and defining day-to-day responsibilities for internal support and strategic partners.
* A key responsibility is to analyze and report on statistical data related to service level compliance and operational effectiveness.
Responsibilities
The Associate Principal Service Management will provide regular progress reports and updates to management, identifying areas of concern and opportunities for improvement.
Skills and Qualifications
To excel in this role, the ideal candidate will possess excellent communication skills, leadership abilities, and analytical thinking. Strong knowledge of ITIL service management frameworks is essential.
Benefits
This role offers the opportunity to work with a dynamic team and contribute to the growth and development of our organization. We offer a competitive compensation package and a range of benefits that promote work-life balance.