About Our Client
Our client specializes across the agricultural technology industry sector and is looking for an experienced Customer Service Team Lead to support a maternity leave vacancy on a 12-month fixed-term contract.
Job Description
About the Role:
* You will oversee daily operations, ensuring delivery of high levels of service to clients.
* You will lead by example, guiding your team, driving operational excellence and achieving individual and team goals.
Key Responsibilities:
* Lead a customer service team, motivate them and achieve individual and team goals.
* Monitor team performance, provide regular feedback and coaching for continuous improvement.
* Serve as a point of escalation for complex customer issues, resolve them timely and ensure client satisfaction.
* Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
* Foster a positive, collaborative and customer-focused culture within the team.
* Ensure compliance with internal policies and industry regulations.
* Support team members in their professional development and growth.
The Successful Applicant
You are a dynamic leader with a proven track record in managing customer service teams, preferably in a fast-paced environment. You have strong communication skills, ability to build strong relationships and passion for delivering outstanding customer experiences.
Skills and Experience:
* Previous leadership or team lead experience in a customer service environment.
* Strong problem-solving and conflict resolution abilities.
* Excellent verbal and written communication skills.
* A proactive, adaptable and solutions-focused mindset.
* Strong organizational and time management skills.
* CRM and customer service tools experience is highly desirable.
Inclusive, Collaborative Work Environment