Senior Communications Engineer Role Overview
This critical role involves providing subject matter expertise and maintenance support for a Public Safety Network using Motorola P25 technology. The successful candidate will be responsible for administering and maintaining the P25 network operation, as well as assisting in technical change management, escalation, and engineering support.
Key Responsibilities:
* Reporting to the Engineering Team Leader, providing technical service and support as per the requirements listed below.
* Supporting Motorola P25 Network management tools and architecture, including UNC, ZoneWatch, UEM, Provisioning Manager, CSS, Software Download (SWDL), CPS, and 'Functional block' understanding of the Motorola P25 core.
* Assisting in the technical change management process by testing all changes, where required, in configuration or software that have the potential to affect End User Devices.
* Escalating and providing support to level 3 support as and when required.
* Performing engineering support to broader NOCC, L2 and field teams where required.
* Interacting with clients to resolve any issues or problems and otherwise as required to complete any support activities.
* Leading ad hoc support, training, direction, and guidance to system maintenance and fault restoration teams.
* Working closely with the NOCC Manager, L1 and Customer Service Manager to provide high-level support and resolution of customer and network issues in an agreed timeframe.
* Escalating systemic issues that are operational and customer-impacting to engage further engineering support for root cause and resolution.
* Performing the role of Problem Manager for complex faults, investigating repeating incidents to root cause level, offering workarounds, or identifying fixes where required.
* Providing ad hoc support, instruction, and guidelines to staff as required.
* Assisting in the development of work estimates and quotations for both out-of-scope activity and external bids where appropriate.
* Assisting in minor project works from time to time.
* Performing on-call system support for a Public Safety Network on a roster.
* Traveling to sites as required for site acceptance, issues, planning, testing, and fault rectification support.
* Participating in the On Call Roster for after-hour primary response.
Requirements:
* Expert understanding of protocols, standards, and interfaces allowing interoperability between core elements or between different vendors within the core of a network or between the core of networks and field devices.
* Advanced understanding of DC power systems and batteries.
* Advanced analysis and fault-finding skills on a systems level.
* Excellent customer service skills, including good communication skills with a drive for total customer satisfaction as a result of work performed.
* Strong verbal and written communication and presentation skills, including effective consultation and liaison skills.
* Sound planning capability, good prioritization skills, and personal organization to set priorities and meet deadlines.
* Excellent theoretical and practical problem-solving skills.
* Bachelor of Engineering in Electrical, Electronics, Telecommunications, or Diploma or equivalent.
* Preferably 15+ years in a mobile communications systems engineering role or related roles in the telecommunications industry.
* A current state driver's license is required.
* Must be prepared to work away from home for short periods and work interstate.
* Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment.