Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
As an Area Manager, you drive growth, compliance, and outstanding customer experiences across your assigned region while leading multiple company‐owned stores to build a high‐performing team culture. You empower, develop, and support store teams, managing the full employee lifecycle and ensuring strong commercial performance. With deep knowledge of products, trends, competition, and compliance risks, you lead by example and embody core values focused on customer commitment, innovation, and adaptability. Balancing strategic outcomes with operational execution, you deliver company strategy end‐to‐end, maintaining accountability for growth, compliance standards, and customer outcomes to ensure balanced business success.
What You'll Do
* Lead, mentor, and develop Store Managers and teams to build a high achievement culture, drive engagement, manage talent pipelines, and uphold Optus values through clear direction, coaching, and performance management.
* Foster strong leadership and people development, utilising IDPs, mentoring, succession planning, and wellbeing initiatives while collaborating with other business units to support capability growth.
* Drive customer excellence by understanding local communities, improving sentiment, using customer feedback, championing innovation and digital experiences, and enhancing advocacy through the Optus conversation framework.
* Ensure operational and compliance excellence by upholding retail standards, managing regulatory requirements, proactively building a compliance culture, mitigating risks, and supporting teams through customer aggression scenarios.
* Deliver growth and financial performance by managing EBITDA drivers, labour and OPEX budgets, and achieving sales targets and annual operating plans across the territory.
* Embed future‐focused thinking by researching market trends, identifying local growth opportunities, championing innovation, and accomplishing market plans and new initiatives to increase market share.
What You Bring
* Extensive hands on multi‐site retail leadership experience with strong people, financial, and organisational change capability, supported by demonstrated success in leading high‐performing teams.
* Solid understanding of the retail landscape, including current challenges, market dynamics, and emerging trends.
* Tertiary qualifications in business, management, or a related field, with sound knowledge of the Telco industry and key compliance areas such as WHS, EEO, and trade practices.
* Strong technical proficiency, experience with retail POS systems, and capability in Behavioural Event Interviewing.
* Well‐developed behavioural skills, including influencing, presentation, strategic thinking, and a strong customer‐focused, team‐oriented approach.
* Proven track record to lead and inspire, showing a strong inclination to take initiative, drive performance, and develop talent across diverse teams.
The good stuff....
* Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
* Direct your own development and build future-ready skills with Optus U's industry‐focused micro‐credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee‐led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in‐person, by phone, SMS, or video.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We're here to help.
For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity
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