Overview
Student Support Officer, (Vocational Education & Training) — Broome Campus
Full time opportunity, Continuing
Be part of a welcoming community of professionals, academics and students. Competitive salary + 14.25% superannuation.
About the university
The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff and more than 12,000 students across Fremantle, Broome, and Sydney campuses, and clinical schools in Victoria and New South Wales.
About the office
As a Registered Training Organisation (RTO), Notre Dame offers vocational education and training courses across Fremantle, Broome, and Sydney, preparing students for careers in health, education, and beyond. Flexible VET programs online, on campus, and in the field equip students with the skills to succeed.
The role
The position of Student Support Officer is primarily responsible for providing strong administrative support to the Vocational Education and Training (VET) team. The position is a key point of contact for the department across the university with students and staff. The position reports to the Operations Manager, Vocational Education Training (VET).
Key Responsibilities
- Support the VET team with daily administrative tasks.
- Maintain accurate student records as per ASQA compliance.
- Audit student files at course completion and cancellation, ensuring accuracy.
- Assist students with enrolments, progress, and certification queries.
- Manage data in registers and ensure the CRM/LMS systems and program information are accurate and up to date.
- Coordinate meetings and prepare reports and documentation.
- Collaborate with staff and external stakeholders to support VET operations.
- Follow all university policies and compliance standards.
Qualifications, skills & experience
- A relevant Degree with subsequent relevant experience or an equivalent combination of relevant experience, education and training.
- Demonstrated administrative capability with previous experience within the Vocational Education and Training sector, particularly a Registered Training Organisation (RTO).
- Demonstrated prior experience in an RTO environment with knowledge of ASQA training packaging requirements and government funded programs.
- Proficient in MS Office and able to work across LMSs and CRM systems.
- Strong written and verbal communication skills with the ability to interact with students, staff and external stakeholders.
- Strong operational administration skills, with ability to prioritise tasks and meet deadlines.
- Excellent organisational skills and attention to detail.
- Strong analytical and problem-solving abilities with initiative and flexibility.
Additional information
- Employee Family Study Discounts for further education at Notre Dame
- Rewarding work: Make a lasting impact on students’ careers and healthcare outcomes
- Remote Allowance: Broome Campus staff receive remote location benefits, two weeks additional leave
How to apply
Please apply online with a resume and cover letter outlining your suitability for the role.
Applications closing date: 3 October 2025
Applicants are expected to have current and valid work rights in Australia. Aboriginal and Torres Strait Islander people are encouraged to apply.
The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff. Unsolicited contact from recruitment agencies will not be entertained.
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📌 Student Support Officer
🏢 University of Notre Dame
📍 Shire of Broome