Job description
Agency NT Police Force Work unit Joint Emergency Services Communications
Centre
Job title Assistant Director – Emergency Designation Senior Administrative Officer 1
Communications and Performance
Job type Full time Duration Ongoing
Salary $128,551 - $143,611 Location Darwin
Position number 47951 RTF Closing 04/01/2026
Contact Officer Ian Kennon on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Provide strategic and operational management of the emergency communications and performance functions within the Joint Emergency
Services Communications Centre (JESCC). The role oversees systems, technology, data and performance reporting, governance, and
integration with partner agencies. Acting as the primary conduit between JESCC, the Department of Corporate and Digital Development
(DCDD), and emergency service partners, the position ensures the delivery of reliable, data-informed, and resilient communication services
that support police, fire, and emergency operations across the Northern Territory.
Key duties and responsibilities
1. Oversee JESCC systems and technologies, including telephony, computer-aided dispatch, and related communications infrastructure,
ensuring system performance, resilience, and user effectiveness.
2. Act as the key liaison with DCDD, coordinating technology planning, incident response, upgrades, and service delivery improvements.
3. Lead JESCC data and performance reporting, including trend analysis, operational dashboards, and insights to inform decision-making.
4. Manage governance, compliance, and business continuity arrangements for JESCC systems and service delivery.
5. Represent JESCC in relevant governance, ICT, and project forums to ensure operational, technical, and integration requirements are
considered and addressed.
6. Support the Superintendent with strategic planning, service performance analysis, and risk management.
7. Provide financial and procurement management support, including tracking of JESCC expenditure, procurement processes, and
resource planning.
8. Build productive relationships with NT Fire and Emergency Services, St John Ambulance, DCDD, and other agencies to ensure
effective coordination and interoperability.
9. Contribute to JESCC reform initiatives by leading system-focused change, digital enablement, and process improvements that
strengthen emergency communications delivery.
Selection criteria
Essential
1. Extensive experience in managing large or complex call centre operations or similar technology-enabled environments.
2. Proven ability to oversee communications systems and infrastructure, with sound understanding of ICT governance, data integrity,
and system reliability.
3. Highly developed analytical and problem-solving skills with the ability to translate data and operational information into actionable
insights.
4. Strong stakeholder management, communication, and negotiation skills, with the ability to collaborate effectively across agencies and
technical teams.
5. Demonstrated experience in strategic planning, business continuity management, and the application of governance and risk
management frameworks.
6. Proven capacity to manage financial and procurement processes and contribute to organisational efficiency.
Desirable
1. Understanding of the operational issues and complexities specific to call centre management in an emergency services context.
Further information
The successful applicant will be required to undergo a criminal history check before appointment, to confirm no significant criminal history
record. Applicants should carefully consider the full requirements of the role and ensure their experience and capabilities align with the
position. Please refer to the Capability Framework.