Communications Officer Role
The position of Communications Officer requires a skilled and dedicated individual to join our team. As a key member, you will be responsible for emergency call taking, dispatching on-scene communications, coordinating and managing resources.
Main Responsibilities:
* Acknowledge incoming fire and other relevant emergency incident calls and enquiries and collect relevant information.
* Assess the risks associated with a situation and the availability and capability of resources to determine the appropriate response and/or resources to be despatched.
* Despatch and coordinate appropriate resources to calls for assistance and notify other organisations in accordance with the Communication Doctrine and Directives.
* Maintain and update all incident information in the centre's computer aided despatch system, continually monitor progress, support and liaise with operational staff until completion of incident.
* Complete required post incident administration including provision of information and reports to stations and other agencies and organisations.
* Monitor alarm signals and respond in accordance with Communications Doctrine and Directives.
* Provide mentoring and guidance on the job to new staff.
* Contribute to improvement of operational and administrative systems and procedures.
* Identify systems and technical faults and liaise with Specialist Operational Services Unit in relation to reporting, maintaining and updating communications technology.
About the Position:
This role provides an opportunity to work in a dynamic environment and contribute to the delivery of critical services. The successful candidate will have excellent communication skills, ability to work under pressure, and a commitment to safety and quality.
Key Requirements:
* Current valid Blue Card with attached evidence.
* Australian Citizenship, New Zealand Citizenship or Australian Resident Status.
* Holds or able to obtain Certificate III in Public Safety (Emergency Communications Centre Operations).
* Ability to complete training programs at prescribed level.
Leadership Competencies:
Candidates will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Vision:
* Leads strategically
* Stimulates ideas and innovation
* Leads change in complex environments
* Makes insightful decisions
Results:
* Develops and mobilises talent
* Builds enduring relationships
* Inspires others
* Drives accountability and outcomes
Accountability:
* Fosters healthy and inclusive workplaces
* Pursues continuous growth
* Demonstrates sound governance
Shared Values:
* Respect
* Integrity
* Trust
* Courage
* Loyalty