Claims Advisor – Workers Compensation
Location: Newcastle | Hybrid after training
Join Suncorp Group in Newcastle and play a vital role supporting injured workers to recover and return to work.
We are currently seeking experienced Workers Compensation Claims Advisors to join our Personal Injury team. This role is ideal for someone who has hands‐on experience managing Workers Compensation claims and is confident navigating legislation, medical evidence, and stakeholder relationships.
Key Responsibilities
* Managing a portfolio of Workers Compensation personal injury claims, end‐to‐end
* Making timely, evidence‐based decisions in line with legislation, policy, and best practice
* Reviewing and interpreting medical, rehabilitation, and financial information
* Applying cost‐effective and sustainable claims strategies while prioritising injured worker outcomes
* Collaborating with employers, treating practitioners, rehabilitation providers, and internal stakeholders
* Delivering empathetic, professional service to injured workers and key stakeholders in a high‐volume environment
Essential Experience
* Experience within an insurer, scheme agent, or third party administrator
Highly Regarded
* Demonstrated experience in Workers Compensation claims management (e.g., Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor)
* Knowledge of Workers Compensation legislation and claims frameworks
* Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health
Skills & Attributes
* Strong communication and stakeholder management skills
* Ability to manage complex information and competing priorities
* Resilience, sound judgement, and a solutions‐focused mindset
* A collaborative approach and commitment to customer outcomes
What We Offer
* Competitive Salary + Performance Incentives
* Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
* Work‐Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
* Reward & Recognition: Celebrate your achievements through our reward programs
* Career Development: Ongoing training, coaching, and clear pathways to grow your career
* Community Engagement: Take part in charitable initiatives such as Spirit to Cure
About the Team
We're proud to be a part of the Suncorp Group family alongside some of Australia's most trusted and diverse names in insurance. Together, we share a drive to make the complex simple and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day.
How to Apply
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.
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