Monday to Friday with overtime and weekend work available
Senior position within the company – Competitive salary and benefits
Great company culture and potential career advancement opportunities
About us
Western Work Forceis a leading Australian owned and operated Recruitment & Labour Hire business with its head office located in Perth, Western Australia. We specialise in providing Labour Hire, Professional and Engineering & Technical staff to all industries across Australia.
Our client
Our client is an Australian-centric, global telecommunications operator that offers a full suite of IP, Fixed Wireless, NBN and OptiComm services to residential users, small and medium enterprises (SMEs), government, large corporate enterprises and wholesale customers through a simplified delivery model. Their world class Network is designed and scaled to deliver ultra- reliable, high throughput, flexible network services, with industry leading delivery times.
The position
Due to continual growth, our client is seeking a Field Technician Team Leader to oversee all operations of a team of field based Technicians performing new service installations, maintenance and service calls within the metro area and regional WA.
Role responsibilities
Manage on-site installation, repair, maintenance and testing for all related areas of field operations, including but not limited to, installation and maintenance for fixed wireless customer installs, fixed wireless transmissions site installs, changes to transmission site installs, customer service calls and data centre change.
Oversee all work and duties performed from a team of field Technicians within an allocated area.
Developing effective relationships with all key stakeholders, including all other employees and teams across the wider organisation.
Contribute to team success for the identification, management and control of all OH&S matters.
Conduct regular toolbox talks and 1:1 meetings with Field Technicians.
Initiate incident investigations and management where required.
Producing detailed and accurate reports.
Cooperating with technical teams and sharing information across the organisation.
Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications.
To be considered
Previous experience as Leading Hand/Supervisor or similar role in a telecommunication company or network service provider preferred/highly regarded.
High level of customer service for clients and stakeholders.
Intermediate computer skills with ability to efficiently use an internal customer management system, ticketing system and Microsoft Suite.
A positive attitude and approach towards work and being a part of a team.
What's on offer
Permanent full-time position with our client - Monday to Friday.
Van and tools provided for role.
Overtime and weekend work available, with overtime pay, on call pay and travel pay additionally.
Join a company with great culture and growth opportunities.
Application
If you would like to be considered for this exciting opportunity and meet the above criteria, please click APPLY NOW and submit your CV. Please note only shortlisted candidates will be contacted.
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