As a Concession Manager, you will be responsible for delivering the concession stores financial targets and company key performance indicators, focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed.
Key responsibilitiesDrive a customer centric culture, creating a warm and meaningful instore experienceTo drive sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the businessEnsure the team have an understanding of all business objectives, with a clear focus on commercial acumenInspire and empower your team through collaborative leadership, training and developmentWork collaboratively with other Concession, Floor Managers and Cluster ManagersEmbody our key cultural values of;Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality
Attributes you possessA passion for the retail industry, exceptional service and a strong sense of personal style and presentationProven experience in managing a fast paced retail, hospitality or similar businessAbility to manage budgets, interpreting financial reports and generating efficient rostersExperience managing the performance, productivity, training and development of a large teamOperational excellence, experience with stock control and visual merchandisingAbility to build strong relationships with stakeholders across the business
Why work for us A competitive remuneration package, including incentivesSeasonal product allowances and generous discounts for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David JonesExcellent career progression involving regular training and on the job developmentA genuine, open and high performing cultureOpportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships
About Country RoadCountry Road inspires modern Australian living every day. An icon since 1974, the brand is famous for its effortless style and quality designs that are made to last.Recognised as a leading responsible retailer, Country Road is proud to support local partnerships with Australian farmers, manufacturers, and First Nations communities.The brand is renowned for championing industry-leading initiatives and was the first Australian fashion retailer to partner with Oritain to scientifically verify fibre origin, the Green Building Council to target best practice store design and the Good Cashmere Standard by AbTF to support responsible cashmere production.Country Road is committed to embedding sustainability into its business by improving traceability through its supply chain, working with suppliers that uphold high environmental standards and maintaining responsible sourcing strategies for key raw its products to its partnerships and stores, the brand looks to drive positive change so you can feel proud of every Country Road purchase you take home.