Job description
Agency Department of Health Work unit Residential Services
Job title Residential Services Manager Designation Administrative Officer 6
Job type Full time Duration Ongoing
Salary $99,519 - $110,953 Location Alice Springs
Position number 3803 RTF Closing 04/03/2026
Contact officer Victoria Gates on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this
with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Oversight, leadership and strategic management of the Central Region Residential Services unit for the provision of employee
accommodation, photo identifications and security swipe access.
Context statement
The Residential Services provides accommodation for staff, comprising 163 on-campus rooms and units together with a large portfolio of
off-campus locations across the Alice Springs environ. The Residential Services Office is responsible for staff accommodation, property
management, supporting new employee arrivals, Photo ID cards and appropriate security access for employees across the campus.
Key duties and responsibilities
1. Ensure the availability of suitable accommodation for eligible employees in accordance with the NT Health Central Region Employee
Accommodation Guideline and ensure they are maintained to an appropriate standard.
2. Be responsible for and oversight all facets of accommodation, photo ID and security access administration.
3. Develop strategies for the enhancement of the Residential Services Unit, encompassing a customer service focus designed to attract
staff and meet staff expectations.
4. Manage and maintain the accommodation database for Central Region NT Health urban owned and leased properties, including
oversight of lease agreements, contracts, reports and associated documentation, to support operational needs, compliance
obligations, and the strategic requirements of the department.
1. Financial oversight of the Residential Services cost centre including coordination of rent deductions and bond payments.
2. Operate in accordance with the Northern Territory (NT) Residential Tenancies Act.
3. Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being
undertaken to ensure high quality, safe services and workplaces.
8. Foster a positive workplace culture through exemplary leadership practices and role modelling behaviour.
Selection criteria
Essential
1. Demonstrated high level leadership and management skills with extensive experience in service coordination, and proven ability to
provide leadership in a complex service delivery environment.
2. Highly developed interpersonal skills with demonstrated ability to communicate with influence on a range of internal and external
stakeholders, both orally and in writing, to suit the audience and situation, along with highly developed negotiation and conflict
resolution skills.
1. Demonstrated high level knowledge of contemporary management practices including business planning, resource management and
the ability to effectively prioritise competing demands within specified timeframes.
1. Demonstrated ability to effectively manage complex enquiries and complaints, including the investigation and development of
recommendations for consideration and diffuse situations with clients and stakeholders of the service.
2. High level knowledge of business administration principles and practice, associated legislation and policy including human resources,
risk management and financial management.
1. Advanced skills and thorough working knowledge of Information Management Systems, Payroll Systems and standard office software,
particularly Microsoft Excel, Access as well as other Health Systems.
1. High-level knowledge of information management and privacy issues in a private/public sector environment, particularly regarding
change management and best practice.
Desirable
1. Knowledge of NT Residential and Tenancies Acts.
Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements