Product Owner TBS Digital Service Journeys
As the Product Owner for TBS Digital Service Journeys, you will be at the forefront of transforming the digital servicing experience for our Corporate & Institutional clients. You will lead the design and delivery of digital service journeys that align with our ambition to be the leading corporate & institutional banking franchise in Australia. This role is pivotal in driving the Corporate & Institutional Transaction Banking strategy, ensuring our digital experiences are intuitive, scalable, and deeply aligned with customer needs.
See yourself in our team
You'll be part of the Digital Customer Crew, a cross-functional team dedicated to delivering exceptional digital experiences for institutional clients. This team thrives on human-centred design, agile delivery, and a relentless focus on customer outcomes. You'll collaborate with engineers, designers, product managers, and operations experts to deliver seamless service journeys that enhance the Transaction Banking experience.
What you'll do
Own and evolve the digital service journey strategy for Transaction Banking clients, ensuring alignment with broader Corporate & Institutional Banking goals.
* Deeply understand Transaction Banking products and customer needs, translating insights into actionable digital solutions for one of our core journeys – Bank accounts, Corporate Cards or Merchants.
Engage directly with clients to uncover pain points, validate hypotheses, and co-create solutions that solve real problems.
Balance strategic thinking with strong execution, ensuring delivery of high-quality digital experiences that drive measurable outcomes.
Champion a customer-obsessed mindset across the crew, embedding Voice of Customer (VoC) insights into every stage of the product lifecycle.
Collaborate with stakeholders across product, operations, compliance, and technology to ensure seamless integration and operational excellence.
Maintain and prioritise the product backlog, ensuring alignment with strategic objectives and customer value.
Monitor industry trends, regulatory developments, and competitor activity to inform product direction.
Foster a culture of continuous improvement, innovation, and risk awareness.
What we're looking for
Proven experience in Transaction Banking or Institutional Banking, with a strong grasp of product and customer dynamics.
Demonstrated ability to lead digital product development in complex, regulated environments.
Strong problem-solving skills and a passion for tackling complex challenges with clarity and creativity.
Experience engaging directly with customers to uncover insights and validate solutions.
Excellent communication and stakeholder management skills.
Familiarity with agile delivery practices and tools such as JIRA and Confluence.
A growth mindset and high learning agility.
Tertiary qualifications in Business, Finance, Technology, or a related field preferred.
We're committed to creating a workplace where you can thrive. You'll be empowered to make impactful decisions, supported by a team that values innovation, collaboration, and integrity. Join us in shaping the future of Transaction Banking and delivering world-class digital service journeys for our clients.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Do work that matters
As the Product Owner for TBS Digital Service Journeys, you will be at the forefront of transforming the digital servicing experience for our Corporate & Institutional clients. You will lead the design and delivery of digital service journeys that align with our ambition to be the leading corporate & institutional banking franchise in Australia. This role is pivotal in driving the Corporate & Institutional Transaction Banking strategy, ensuring our digital experiences are intuitive, scalable, and deeply aligned with customer needs.
See yourself in our team
You'll be part of the Digital Customer Crew, a cross-functional team dedicated to delivering exceptional digital experiences for institutional clients. This team thrives on human-centred design, agile delivery, and a relentless focus on customer outcomes. You'll collaborate with engineers, designers, product managers, and operations experts to deliver seamless service journeys that enhance the Transaction Banking experience.
What you'll do
* Own and evolve the digital service journey strategy for Transaction Banking clients, ensuring alignment with broader Corporate & Institutional Banking goals.
* Deeply understand Transaction Banking products and customer needs, translating insights into actionable digital solutions for one of our core journeys – Bank accounts, Corporate Cards or Merchants.
* Engage directly with clients to uncover pain points, validate hypotheses, and co-create solutions that solve real problems.
* Balance strategic thinking with strong execution, ensuring delivery of high-quality digital experiences that drive measurable outcomes.
* Champion a customer-obsessed mindset across the crew, embedding Voice of Customer (VoC) insights into every stage of the product lifecycle.
* Collaborate with stakeholders across product, operations, compliance, and technology to ensure seamless integration and operational excellence.
* Maintain and prioritise the product backlog, ensuring alignment with strategic objectives and customer value.
* Monitor industry trends, regulatory developments, and competitor activity to inform product direction.
* Foster a culture of continuous improvement, innovation, and risk awareness.
What we're looking for
* Proven experience in Transaction Banking or Institutional Banking, with a strong grasp of product and customer dynamics.
* Demonstrated ability to lead digital product development in complex, regulated environments.
* Strong problem-solving skills and a passion for tackling complex challenges with clarity and creativity.
* Experience engaging directly with customers to uncover insights and validate solutions.
* Excellent communication and stakeholder management skills.
* Familiarity with agile delivery practices and tools such as JIRA and Confluence.
* A growth mindset and high learning agility.
* Tertiary qualifications in Business, Finance, Technology, or a related field preferred.
We're committed to creating a workplace where you can thrive. You'll be empowered to make impactful decisions, supported by a team that values innovation, collaboration, and integrity. Join us in shaping the future of Transaction Banking and delivering world-class digital service journeys for our clients.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 05/07/2025
About the company
The Commonwealth Bank of Australia, or CommBank, is an Australian multinational bank with businesses across New Zealand, Asia, the United States and the United Kingdom.
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