What to ExpectTesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
What You’ll Do
* Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
* Return missed phone calls, email in no less than 5 minutes
* Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman/Service Manager to provide immediate attention
* Accurately record issues and data into Dealer Management System. Attention to detail critical
* Conduct Transactions w/ system; walk customer through correction and provide summary
* Communicate estimated completion time, regular updates and follow through on each customer vehicle
* Coordinate the delivery time or pick up with each customer
* Follow up with Customer on services provided; ensure they are satisfied with the work performed
What You’ll Bring
* Ability to follow oral and written instructions with attention to detail
* Willingness to learn new and innovative automotive technologies
* Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
* Perform detailed daily record keeping and reporting
* Effectively handle multiple priorities, organize workload, and meet deadline
* Work in a team-based environment and achieve common goal
* Dealer Management System(s), Outlook, and MS Office
* Retail customer service preferred, Automotive Retail experience a Bonus
* Must have and maintain a valid driver’s license and an acceptable and safe driving record
* Must have two years of driving experience