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Pet lover it expert

Ballarat
beBeeCareer
IT
Posted: 28 August
Offer description

Job Summary

We are seeking an IT Support Technician to join our team, providing telephone and remote IT support to our Store and Support Office Team Members.

This entry-level role offers the opportunity to work with a dynamic team, delivering exceptional customer service and technical expertise.

The successful candidate will be responsible for responding to support requests via our Helpdesk system, providing after-hours support on a rotational basis, and assisting in new store setup.


Key Responsibilities

* Provide telephone and remote IT support to Store and Support Office Team Members
* Respond to support requests via the Helpdesk system
* Provide after-hours support on a rotational on-call basis for critical operations
* Assist in new store setup, may require occasional travel


Requirements

* Experience in support/call centre environment
* Knowledge of Microsoft Windows, Active Directory, and Office 365
* Basic understanding of LAN/WAN technologies
* Excellent communication skills, both oral and written
* Strong attention to detail
* Resourcefulness and multi-tasking ability
* Outstanding problem-solving skills


What We Offer

* Free access to mental health, financial & wellbeing support services through our EAP service
* Opportunities to support the Petstock Foundation, sustainability projects, and community partnerships
* Option to purchase up to 2 weeks of additional paid leave & 4 weeks of paid parental leave
* Health and wellness services at a corporate discount
* Exclusive access to Workplace Banking

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