Overview
Contact Centre Trainer role at Audika Australia
Audika is part of Demant, a world-leading hearing healthcare group with over 22,000 staff in more than 30 countries. In Australia, Audika operates over 350 clinics providing hearing services. We are seeking a dynamic and experienced Contact Centre Trainer to join our Contact Centre team.
Responsibilities
- Develop and deliver high-quality training programs tailored to the needs of diverse learner groups, ensuring alignment with the Australian Qualifications Framework (AQF) and relevant industry standards.
- Conduct needs analysis to identify training gaps and opportunities for improvement within the organisation.
- Facilitate engaging workshops and training sessions, employing a variety of instructional techniques and assessment methods to enhance participant learning outcomes.
- Evaluate the effectiveness of training programs through participant feedback, assessments, and performance metrics, making necessary adjustments to improve future training initiatives.
- Collaborate with subject matter experts and stakeholders to curate training content that meets industry best practices and regulatory requirements.
- Maintain up-to-date knowledge of industry trends, training methodologies, and technologies to continuously enhance personal and organisational training capabilities.
- Provide coaching and mentoring to participants, fostering a culture of continuous improvement and professional development.
- Ensure compliance with organisational policies and procedures, including health and safety regulations.
What’s in it for you
- Permanent Full Time role in an established global organisation
- Competitive salary and benefits package
- Supportive and team-oriented work environment
- Professional development through clear career path and professional training
- MyRewards program – discounts to more than 300 retailers and services across Australia
- Online Wellbeing centre – platform offering activities, workouts, meditations, nutritional and financial advice
- Employee Assistance Program
- Birthday and Christmas gifts
Qualifications
- Relevant qualification in Adult Education, Training and Assessment (TAE40116 or equivalent)
- Proven experience in a Contact Centre Training role within the Health Care Service Industry (preferred)
- Strong understanding of the Australian training landscape, including VET standards and practices
- Excellent communication and interpersonal skills, with the ability to engage and motivate learners from diverse backgrounds
- Demonstrated ability to design and implement effective training programs and assessment tools
- Proficient in using technology and learning management systems to enhance training delivery and participant engagement
- Experience with e-learning development tools and online training platforms
- Strong organisational and time management skills, with the ability to manage multiple projects simultaneously
About Audika
Audika is part of Demant, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22,000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries. In Australia, Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.
Job details
- Seniority level: Not Applicable
- Employment type: Full time
- Job function: Education and Training
- Industries: Medical Equipment Manufacturing
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📌 Contact Centre Trainer
🏢 Audika Australia
📍 Adelaide