Role Overview:
The NDIS Quality and Compliance Officer is responsible for ensuring the organisation meets all NDIS Practice Standards, legislative obligations, and internal governance requirements. This role plays a critical part in maintaining compliance, managing risk, conducting internal audits, and ensuring policies, procedures, and documentation are current, controlled, and audit-ready.
Key Responsibilities: Quality & Compliance
* Ensure ongoing compliance with NDIS Practice Standards, NDIS Code of Conduct, and relevant legislation
* Prepare, maintain, and support the organisation for NDIS audits (certification, surveillance, and internal audits)
* Act as a key contact for external auditors and regulatory bodies
* Monitor compliance obligations and implement corrective and preventive actions
Internal Audits & Risk Management
* Plan and conduct internal audits across service delivery and corporate functions
* Identify compliance gaps and areas of risk, and develop improvement plans
* Maintain and update the Risk Register
* Act as a risk assessor/risk assumer, supporting informed decision-making and risk mitigation strategies
Policies, Procedures & Documentation
* Develop, review, and update policies and procedures aligned with NDIS Practice Standards
* Ensure documents are fit-for-purpose, clearly written, and consistently applied
* Manage document control and version control, ensuring only current versions are in use
* Maintain a central compliance and quality documentation system
Continuous Improvement
* Support a culture of continuous quality improvement across the organisation
* Analyse incidents, complaints, and feedback to identify systemic improvements
* Provide compliance advice and guidance to leadership and staff
Training & Support
* Deliver or coordinate compliance-related training for staff
* Support staff understanding of policies, procedures, and compliance obligations
Essential Skills & Experience:
* Demonstrated experience in an NDIS Quality, Compliance, or Governance role
* Strong experience in internal auditing and audit preparation
* Proven knowledge of NDIS Practice Standards and NDIS Quality and Safeguards Framework
* Experience in risk management, including risk assessment and mitigation
* Strong policy and procedure development skills
* Experience managing document version control systems
* High attention to detail and strong analytical skills
* Excellent written and verbal communication skills
* Strong problem-solving and decision-making abilities
* Ability to work independently and collaboratively
* Commitment to quality, compliance, and participant safety
* Ethical, professional, and proactive
Desirable:
* Lead or Internal Auditor qualification
* Experience working within disability, health, or community services
* Familiarity with ISO or other quality frameworks
#J-18808-Ljbffr