The role This role will be delivering on the program, within a geographical area, and will be engaging with the statewide Project Lead and other coordinators across the state to deliver on the statewide outcomes.
This role will be required to coordinate staff, engage with customers, and handle escalation of delivery or technical issues related to the delivery of the program.
The workstation replacement (WSR) program performs the replacement of computing devices to improve performance and reduce interruption to clinical and non-clinical staff working within Queensland Health.
Are you right for this role?To be successful in the role, you will have:
- Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains - See Appendix 1.
- Experience and ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
- Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated interpersonal skills and personal qualities that facilitate the development of good working relationships, including supervising/mentoring of junior staff, and enhance the provision of quality client service in a team environment.
- Well-developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
- Demonstrated ability or the ability to quickly learn ServiceNow and ITIL Service Management processes (primarily request / CMDB / asset management).
- Ability to facilitate small to medium scale projects, including the planning, scheduling and tracking of project activities and deliverables.
- Demonstrated knowledge of policies and practices relating to asset management, procurement and records management..
**About eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.
**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
**You will enjoy a variety of benefits, including**:
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development