GOLDFULL Management Pty Ltd – Townsville QLD
First impressions are everything As a Guest Service Agent, no two days are the same. You will assist our guests from the moment they arrive through to their departure by ensuring they have a memorable experience with check in, check out, luggage assistance, and responding to guest requests.
Responsibilities
* Be the first point of contact and greet guests with a warm welcome every time
* Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
* Make the check-in, check-out process run smoothly
* Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality, issuing of room keys, handling credit cards etc
* Ensure the security of our guests and their possessions
* Handle guest complaints in a positive manner escalating as required
* Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, diningbookings etc.
* Keep other team members of front office informed on guest feedback, requirements etc. during and on shift change
* Participating in training and development programs to enhance skills and capabilities to increase the guest experience
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