Join our dynamic organisation dedicated to creating positive change and fostering meaningful connections through personalised support for individuals with disabilities.
Are you an administrative expert passionate aboutsupporting staff trainingand driving operational efficiency?
Westhaven is seeking Expressions of Interest from highly organised and detail-focused individuals to join our team as aCustomer Service OfficerinDubbo
This is apermanent full-time roleoffering a vital role in managing administrative tasks and coordinating support to enhance Westhaven's operational rhythm, with a specific focus on ourTraining function.
Benefits That Matter
Competitive Salary:Level 2 (Social, Community, Home Care and Disability Services Industry Award ****) + superannuation (12%).
Location:Dubbo
Tax-free salary packagingup to$15,900per year (pro-rata).
Enjoy a tax-freemeal & entertainment cardup to$2,650per year (pro-rata).
Fitness Fanatic?
We've Got You Covered:Fitness Passportto energise your lifestyle.
Be part of a culture that values diverse backgrounds and experiences.
Dubbo Motor Group & Life Pharmacy exclusiveemployee discounts.
About the Role
TheCustomer Service Officeris a valuable member of the team, and plays an instrumental role in managing administrative tasks to ensure the effective operation of Westhaven'sTraining function.
This position serves as the central point for administrative coordination, particularly for training records and logistics, while also providing essential support to our Customer Service function.
Key Responsibilities
Respond promptlyto customer inquiries via phone, email, or live chat in a professional and courteous manner.
Provideaccurate, up-to-date informationabout Westhaven services and assist customers in resolving issues.
Coordinate administrative duties to support Westhaven service delivery teams, includingenhancing processesto maximise efficiencies across multi-disciplinary teams.
Documentall customer interactionsand generate reports on customer service metrics, providing insights and trends to the General Manager.
SupportCorporate Governancein internal auditing of documentation reporting to Audit & Risk management.
Manage the coordination ofservice-related activitiesto Westhavenbuildings and facilities, including maintenance requirements and security.
Provide critical operational support by managing inventory levels and overseeing the accurate and efficient order-to-delivery cycle for necessary equipment and supplies.
Support in the administration of theLearning Management Systemas required.
About You
You will be instrumental in ensuring a smooth and efficient operational cadence across Westhaven.
You will have:
Well-developed verbal and written communication skillsto engage effectively with a broad audience.
Excellent time-management skillsand the ability to multitask and prioritise work.
The ability tomanage competing demands and prioritieswithin a complex service environment.
Demonstratedcomputer literacy(experience in Google is desirable).
Experience completingreconciliations.
Demonstrated experience inCorporate Governance documentationis desirable.
Mandatory Requirements
a current validNSW Driver's licence.
Obtain and maintain a current paidWorking with Children Check (WWCC).
Obtain and maintain a validNational Disability Insurance Scheme Workers Check (NDISWC).
Willingness to undertake a pre-employment police check.
About Applying
Please submit your CV and a maximumone (1) page cover letteraddressing your abilities to undertake the key responsibilities of this role.
We encouragediversity and inclusion.
Westhaven is passionate about social justice and diversity and is committed to being an EEO employer.
We embrace diversity in our workforce and encourage applications from culturally and linguistically diverse backgrounds, including those from Aboriginal, Torres Strait Island heritage and people with lived experience of disability.
For more information or confidential enquiries please email Sam Coon at
Applications close:The selection process will commence upon the receipt of applications and will close at9am Friday 21st November ****or prior, if a suitable candidate is found.
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