Receptionist - Brand NEW club in Osborne Park
The Role: In this highly significant role, you'll be the first face our members see when they enter the Club. You will assist any potential or existing member with heartfelt professional service, delivering positive experiences with every interaction. This is a diverse role that includes greeting members personally, answering the phones, making protein shakes, and selling our retail products on the shelves.
Key Responsibilities
- Greet everyone and serve customers at both the front desk and café.
- Answer calls, handle queries and listen to complaints, directing the member to the relevant manager if necessary.
- Utilise the computer and our software systems to look up member details, create access key tags, process purchases, and assist members with class bookings.
- Assist parents with booking their kids into Kid's Cartel where needed.
- Learn about our supplement and apparel range to execute supplement and apparel sales to members.
- Perform café duties, including using a coffee machine and making protein shakes.
- Maintain venue cleanliness ensuring the reception/café area are neat and tidy, supplement shelves are stocked, and apparel is displayed.
- Perform opening and closing duties in a timely manner.
- Follow directions, prioritise and complete tasks in a timely manner.
- Perform other related duties as required.
What you’ll need to succeed
- Previous customer service experience with excellent communication skills.
- A "can do" attitude with a thirst for learning and ambition for growth.
- A passion for health and fitness and eagerness to work in the industry.
- Reliable, proactive, punctual, professional and well-presented.
- Strong work ethic, initiative, motivation, and adaptability as a team player, with the ability to multitask.
- Computer literacy and ability to learn new systems.
- Ability to communicate and uphold policies and procedures of the business to customers and staff.
- Hold a current First Aid & CPR certificate (or willing to attain).
- Flexibility to work hours suitable for the operations of a gym (shift schedules provided in advance).
- Australian working rights.
What we’ll offer you in return
- A Thriving Culture: Be part of the fitness industry’s most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- Perks:
- FREE gym membership to all Fitness Cartel locations.
- Discounts on supplements, apparel, and café products.
- Access to Merse Wellness Spas at discounted rates.
- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply
Click ‘APPLY’ to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don’t wait—apply today!
Note: Only candidates meeting our selection criteria will be contacted. No agencies please!
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📌 Receptionist - Brand NEW club in Osborne Park!
🏢 Fitness Cartel Australia & New Zealand
📍 City of Stirling