We are seeking a skilled and compassionate individual to join our team as a Retail Sales Assistant.
">
About the Role:
The ideal candidate will have a strong retail sales focus, with excellent customer service skills, empathy, and a drive to deliver exceptional outcomes.
Suitable candidates will be responsible for:
* Taking customer enquiries in store and over the phone
* Investigating and helping customers problem solve therapy issues
* Providing set-up, on-going support and equipment to ensure therapy is maintained to a high standard
* Fitting customers for masks and recommending the most appropriate mask based on training provided
* Providing customers with advice in the safe and effective use of their medical equipment
* Selling new or additional services over the phone, with follow-up on trials and testing results to ensure sales conversion
* Maintaining good condition of the retail premises and displays
* Handling payments, balancing float and banking
* Accountable for both trial and sales stock - managing stock levels and re-ordering stock as required
Requirements:
* Previous experience in a busy retail or customer service role
* A caring and outstanding reception duty to our customers
* Ability to maintain compassion and remain calm under pressure
* A strong customer service focus that is always looking for the best outcome for the individual
* Strong and adaptable communication skills
* An active listener with the ability to find solutions to customer concerns and issues
What's in it for you:
* Training is provided - we look for a great attitude and someone eager to learn
* Job satisfaction - you will come to work each day knowing you are making a difference
* Benefits - as part of a global company we provide benefits such as an employee assistance counselling line to support our team's mental fitness