Join Our Collection Team
We are currently seeking a skilled Collections Associate to join our team.
The successful candidate will be responsible for building relationships with customers, supporting them through repayment in difficult circumstances.
Key Responsibilities:
* Negotiate repayments with customers experiencing financial distress
* Manage workload and multiple cases within a team environment
* Collaborate on hybrid work arrangements, including 3 days in our Circular Quay office
Essential Skills:
* Effective client relationship management
* Debt collection process understanding
* Fair treatment of vulnerable customers
* Strong verbal and communication skills
* Prioritization, time management, and adaptability
* Outcome-focused, highly organized, and detail-oriented
Benefits and Culture:
* 25 days paid annual leave, including birthday leave and quarterly wellbeing days
* 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
* Mental health and wellness initiatives, including an annual wellbeing allowance
* Access to fee-free Zip products and discounts with Zip merchant partners
Our Commitment:
We strive for a workplace reflecting customer diversity, providing equal opportunities, and ensuring inclusive recruitment processes.