**Job Title:** Process Improvement Specialist
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About the Role
This is a permanent, full-time position that forms part of a function reporting to the Chief Operating Officer. The role will form a key influence in the Operational Enablement Function.
The Operational Enablement team provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce.
As a Process Improvement Specialist, you will provide expert advice and thought leadership in process improvement skills and implementation of process improvement tools.
You will work closely with the Process Improvement Leads and business SMEs to review and deliver on improvement projects. You will also work closely with the Process Architecture & Framework Lead to identify opportunities to improve the Process Architecture Framework or process improvement tools and with capacity management to map and track benefits to resources.
Responsibilities include:
* Providing expert advice and thought leadership in process improvement skills
* Implementing process improvement tools
* Supporting business SMEs to manage their own process improvement projects
* Developing process improvement tools
* Reviewing existing processes to identify potential improvement opportunities
Our ideal candidate has:
* Previous experience in implementation of process improvement projects
* Demonstrated experience as a process expert in the financial services field
* Demonstrated ability to manage complex projects
* Demonstrated ability to develop templates and tools which are used across an enterprise
* Deep understanding of process improvement concepts
* Skills in relation to process data analytics
* Highly advanced skills in communication and engagement
* Strong attention to detail and accuracy
* Strong understanding of workflow systems