Overview
This is a role for someone who can simplify hard things and make them executable. You'll drive rationalisation decisions and turn them into clean customer moves — balancing customer outcomes, operational readiness and risk.
* Make change feel human. You'll design journeys and comms that reduce confusion, calls and complaints — and you'll shape cohorting logic so migrations land safely for our customers and colleagues!
* Reduce product complexity while protecting NAB customer outcomes!
* Drive channel readiness and rapid-fix loops to reduce calls/complaints in our Customer Migration Team!
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
Role
Product Owner — Migration you will join our Customer Migration team that's doubling down on customer obsession, whilst keeping it simple.
Each day, you'll go above and beyond to:
* Review product catalogue, identify rationalisation options and define target products
* Define eligibility, sequencing and exclusions for cohorts and cutover windows
* Drive comms planning and approvals with Legal/Compliance and CX
* Participate in post-event validation and feed lessons back into playbooks
* Lead equivalence analysis and drive approvals with Legal/Compliance
* Produce mapping specifications and close edge cases with product/tech/BA
* Align equivalence outcomes to cohort rules and cutover windows
* Join post-event validation and defect resolution; feed learnings into rules
* Design CX journey and communications plan; drive approvals and accessibility
* Define cohort rules and sequencing aligned to readiness and cutover windows
* Coordinate channel readiness and colleague enablement
* Monitor outcomes, run rapid fixes, and loop lessons into patterns
What we're looking for
* Strong product judgement and pragmatic simplification mindset
* Comfort with governance, approvals and stakeholder management
* Ability to balance customer treatment, risk and delivery constraints
* Skill translating product decisions into clear artefacts teams can execute
* Strong regulatory and product literacy; comfort in approval-heavy environments
* Crisp documentation and decisioning on edge cases
* Ability to partner effectively with Legal/Compliance/Tech under time pressure
* Evidence-led mindset: knows what must be true before we proceed
* Strong CX + communications craft (in regulated environments preferred)
* Comfort building cohorting logic with operational constraints
* Ability to work across Product, Ops, Legal/Compliance and Tech
* Outcome-driven focus: knows how to move complaints/calls down and confidence up
Diversity and inclusion
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
Apply and accessibility
For details on the recruitment process, and accessibility, please visit the NAB careers site. To discuss adjustment requirements, please contact the NAB Careers team via the NAB Careers email (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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