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Patient experience officer - emergency department - admin officer level 5 - bega

Bega
NSW Health
Posted: 12 March
Offer description

Employment Details

Employment Type: Temporary Full Time until 26 February 2027Location: BegaPosition Classification: Admin Officer Level 5Remuneration: $79,171.07 – $80,966.53 per annumHours Per Week: 38Requisition ID: REQ646043Applications Close: 19 March 2026Interview Information: Scheduled within 10 days of closing

About the Service

Administration Officer – Be the Backbone of Our Rural Health Service. Are you organized, efficient, and passionate about supporting healthcare teams to deliver excellent patient care? Our Administration Officers play a crucial role in ensuring smooth operations across clinical and non‐clinical departments. Your skills will help keep our rural health service running effectively and support our community's wellbeing. Join us and help keep our health service running smoothly for the benefit of our community.

Support for

* Working within SNSWLHD
* Sustainable Healthcare: Together towards zero
* Salary packaging options
* Health and Wellbeing benefits including Fitness Passport, and annual Influenza vaccinations
* A team that values your expertise, invests in your development and supports your lifestyle
* Moving to the area? Visit The Welcome Experience | NSW Government

What You'll Be Doing

Provide excellent customer service and patient‐centred support to improve the experience of patients, families and carers within Emergency Departments (ED) across Southern NSW Local Health District (SNSWLHD) through enhanced communication, consistent information sharing and building rapport.

Selection Criteria

* Demonstrated customer‐focused service delivery skills and the ability to sensitively respond to a range of queries.
* Demonstrated resilience, flexibility and initiative when dealing with patients/clients/family members in a clinical setting.
* Excellent interpersonal skills and teamwork, particularly the ability to interact well with all ED and multi‐disciplinary hospital staff.
* Demonstrated ability to work independently with minimal supervision.
* Demonstrated knowledge and experience in computer and health‐based systems.
* Evidence of well‐developed consultation and negotiation skills are necessary.
* Demonstrated ability to show initiative, organisational and problem‐solving skills.
* Evidence of a current unrestricted driver's licence and the ability to maintain. Ability and willingness to drive/travel as the role requires. This may involve driving long distances and overnight stays.

We look forward to learning more about you and what you can bring to our team

Information for Applicants

Southern NSW Local Health District is committed to closing the gap in health outcomes for Aboriginal and Torres Strait Islander peoples. As part of this commitment, the Stepping Up website has been developed to support Aboriginal and Torres Strait Islander job applicants through the NSW Health recruitment process. The site provides guidance, resources, and tools to help applicants confidently apply for roles and build meaningful careers in health.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

Southern NSW Local Health District is dedicated to fostering a child‐safe environment that respects and upholds the rights of children and young people, aligned with NSW Health's commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‐being of children and young people, actively working to protect them from harm and abuse.

At Southern NSW Local Health District, we're proud to be an equal opportunity employer. We are committed to fostering a workplace where diversity is celebrated, inclusion is part of everyday practice, and our people are supported to succeed. We encourage applications from Aboriginal and/or Torres Strait Islander people, people with disability, LGBTIQ+ people, and others who bring diverse experiences and perspectives to our workforce.

If you require any accommodations or adjustments to the recruitment process, please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact Estelle.Roberts1@health.nsw.gov.au for confidential support to ensure an equitable, barrier‐free application process.

To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. For more information, please see www.immi.gov.au.

Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position. For role related queries or questions contact Terence Joe on 02 6150 7363 or terence.joe@health.nsw.gov.au.

Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.

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