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Customer experience specialist

Adelaide
beBeeManagement
Posted: 30 July
Offer description

Job Title: Assistant Manager

We are seeking an experienced professional to fill the role of Assistant Manager. This position offers a unique opportunity to leverage your management skills and passion for hospitality to drive exceptional customer experiences.

This senior management role requires a strong focus on operational efficiency, employee development, and customer satisfaction. The successful candidate will be responsible for overseeing daily restaurant operations, ensuring seamless execution of our business model, and delivering results-driven outcomes.


About the Role:

In this key leadership position, you will:

* Oversee the overall management and operation of the restaurant, maintaining high standards of customer experience and operational excellence;
* Maintain a comprehensive knowledge of menu items, ingredients, and procedures to deliver exceptional customer experiences;
* Develop and implement strategies to enhance operational efficiency, reduce costs, and improve profitability;
* Lead and motivate a high-performing team, fostering a positive work environment and promoting career growth and development;
* Collaborate with cross-functional teams to achieve business objectives and drive innovation;
* Analyze sales data, customer feedback, and market trends to inform strategic decisions and optimize business performance;
* Ensure compliance with all relevant laws, regulations, and company policies.


Requirements:

* A minimum of [number] years of experience in a supervisory or management role within the QSR, restaurant, or hospitality industry;
* A completed Food Safety Supervisors course and a willingness to undertake a Responsible Service of Alcohol course;
* A good command of spoken and written English;
* An understanding of financial reports and analysis;
* Strong management and conflict resolution skills;
* Possess a good understanding of food safety concepts and practices;
* A willingness to work flexible hours, including evenings, weekends, and holidays;
* Strong computer/IT acumen and proficiency in software applications.


What We Offer:

We offer a competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment that encourages creativity and innovation.

If you are a motivated and results-driven professional with a passion for hospitality and management, we encourage you to apply for this exciting opportunity.

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