Add expected salary to your profile for insightsImagine a world where running a painting business is easier, more profitable, and more efficient than ever before.
That's what PaintProjex is all about!
We're a cutting-edge, subscriber-based SaaS platform, built by painters for painters, to streamline operations and supercharge growth.
We're not just another app – we're changing the game, and there's nothing else like us on the market.The Role: Your Chance to ShineWe're looking for a proactive and customer-focused Customer Success Coordinator to join our growing team.
In this role, you'll be the key link between our customers and our product, ensuring clients have a smooth onboarding experience, receive timely support, and maximise the value they get from PaintProjex.This role is perfect for someone who thrives on building relationships, solving problems, and driving customer satisfaction.What You'll Be DoingOnboarding new customers:One of the primary tasks is to onboard new customers effectively.
This involves understanding their objectives, helping them get started, and ensuring they have the resources they need for a smooth start.Customer relationship management:The coordinator regularly checks in with customers to gauge their satisfaction, address any issues, and maintain open lines of communication.Issue resolution:Customer Success Coordinator ensures that customer problems are resolved swiftly and effectively.
They act as a liaison between the customer and the development team to facilitate problem-solving.Gathering customer feedback:Collecting and analyzing customer feedback is essential to understand their needs and improving their user experience.Providing education and resources:Customer Success Coordinator is responsible for creating and providing educational resources, such as tutorials, videos, and documentation.
This helps customers maximize the value they get from the product or service.Collaborating with internal teams:Working closely with sales, marketing, and support teams to align customer success initiatives with overall business goals.
Collaboration ensures consistent messaging and a seamless customer experience across all touchpoints.What We're Looking ForExcelling in the role of a Customer Success Coordinator requires a diverse skill set, encompassing both technical and interpersonal abilities.
Here are some key skills needed:Communication skills:Excellent verbal and written communication skills are essential for interacting with customers, understanding their needs, and conveying information clearly and concisely.Empathy:Understanding and empathising with customers' challenges and goals is crucial for building strong relationships and providing effective support.Problem-solving abilities:The ability to analyse problems, think critically, and devise efficient solutions is key to resolving customer issues promptly.Organisational skills:Managing multiple customer accounts, tasks, and priorities requires strong organizational abilities and attention to detail.Data analysis:Comfort with analyzing customer data and metrics to identify trends, risks, and opportunities for improvement.Collaboration:The ability to work effectively with cross-functional teams, leveraging various departments' expertise and resources to enhance the customer experience.Time management:Managing time efficiently to balance reactive support with proactive engagement and follow-ups.Why You'll Love Working with UsInnovative and Supportive Environment – You'll be part of a team that values your ideas and encourages creativity.Fast-Paced and Fun – We're a growing startup where no two days are the same – you'll never be bored!Career Growth – This role isn't just a job; it's your opportunity to grow and make a real impact on the future of PaintProjex.Wellbeing and Health Programs – We care about our team's health, both inside and outside the office.How to ApplyTo apply, please submit your resume and cover letter.
We appreciate your interest, but please note that only successful applicants will be contacted.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Customer Success Coordinator?
Do you have customer service experience?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers?
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