Join to apply for the Senior Complaints Officer role at Electoral Commission of South Australia
2 days ago Be among the first 25 applicants
Join to apply for the Senior Complaints Officer role at Electoral Commission of South Australia
Get AI-powered advice on this job and more exclusive features.
Electoral Commission of South Australia
Job reference: 692622
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone
Electoral Commission SA is expanding the team as we prepare to plan and deliver one of South Australia's largest logistical events, the 2026 state election.
ECSA receives and manages a range of complaints in the lead up to and during election events, including complaints regarding electoral advertising and compliance with publication and display requirements under Part 13 of the Electoral Act 1985 .
The Senior Complaints Officer will handle complex complaints in accordance with the stablished complaints framework, policies and protocols. The role will also manage a caseload of escalated or sensitive complaints, provide guidance to complaints officers and contribute to the overall effectiveness of the complaints handling function.
Reporting To The Senior Project Officer, Key Responsibilities Include
* Efficient and comprehensive day-to-day management of complex, sensitive or high-risk complaints.
* Assessing, processing, investigating and advising on complaints finalisation (including responses to electoral complaints, ministerial enquiries and Parliamentary questions) in accordance with the Electoral Act 1985, the Local Government (Elections) Act 1999 and other relevant legislation.
* Ensuring all complaints and correspondence are accurately recorded, and approved policies and procedures are adopted for triage, resolution and escalation.
* Referring matters for legal advice where necessary, and recommending appropriate action for referral, enforcement or prosecution.
* Developing strategies for the continuous monitoring, evaluation and improvement of complaints management processes and make recommendations to facilitate informed decision making.
Highly developed interpersonal and relationship management skills, in particular the ability to build and maintain effective working relationships and influence others in a diplomatic and professional manner are essential to this role.
Special Conditions
* This role is offered temporary term basis up to February 2027.
* In order not to compromise the strict neutrality of the Commission, no person who is active in political affairs or intends to carry on this activity may be an employee.
* Employment is dependent upon a criminal history check that the Commission finds satisfactory.
* Extensive out of normal working hours duty may be required during the period of an election.
* Some interstate and intrastate travel may be required.
Remuneration
* ASO5 – $85,790 to $95,413 per annum
Application Instructions
* All applications must be submitted via https://iworkfor.sa.gov.au/
* Applicants are requested to refer to the Job Application Guidelines before submitting their application.
* Applications must be submitted with a completed SA Public Sector Pre-employment Declaration, cover letter, resume/CV and a written report (of no more than two pages) addressing the essential requirements of the position as outlined in the person specification.
Enquiries
* Enquiries can be directed to Dan Moriarty, Manager Compliance at daniel.moriarty@sa.gov.au or (08) 8429 3084.
Applications close 9am Thursday 28 August 2025
Additional Notes
The Electoral Commission of South Australia is an equal opportunity employer.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
Applications close: 28/08/2025 09:00 AM
Attachments
* Job application guidelines.pdf
* P62320 Senior Complaints Officer ASO5 - FINAL.pdf
* SA public sector pre-employment declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other, Information Technology, and Management
* Industries
Government Administration, Government Relations Services, and Executive Offices
Referrals increase your chances of interviewing at Electoral Commission of South Australia by 2x
Get notified about new Senior Officer jobs in Adelaide, South Australia, Australia.
Adelaide, South Australia, Australia A$98,478.00-A$104,165.00 2 weeks ago
Senior Procurement Officer, APS6 (EA2025/141)
Adelaide, South Australia, Australia 3 days ago
Dulwich, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 day ago
Adelaide, South Australia, Australia 1 month ago
Adelaide, South Australia, Australia 1 week ago
Assistant Manager - SkyCity Adelaide's exclusive new restaurant
Adelaide, South Australia, Australia 2 weeks ago
Adelaide, South Australia, Australia 2 days ago
Senior Research Officer | Hydrogen and Renewable Energy
Adelaide, South Australia, Australia 3 weeks ago
Adelaide, South Australia, Australia 3 days ago
Adelaide, South Australia, Australia 2 days ago
Adelaide, South Australia, Australia 8 months ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 4 days ago
Adelaide, South Australia, Australia A$98,478.00-A$104,165.00 1 week ago
Ascot Park, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 6 days ago
Adelaide, South Australia, Australia 6 days ago
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 2 years ago
Black Forest, South Australia, Australia 1 month ago
Paralowie, South Australia, Australia 4 days ago
Grants Policy Officer & Senior Grants Policy Officer, APS Levels 5 & 6, Business Grants Hub
Adelaide, South Australia, Australia 4 days ago
Adelaide, South Australia, Australia 3 days ago
Adelaide, South Australia, Australia 2 days ago
Adelaide, South Australia, Australia 1 week ago
Salisbury Downs, South Australia, Australia 5 days ago
Manager / Senior Manager | Sustainability Assurance
Adelaide, South Australia, Australia 1 week ago
Senior Work Integrated Learning Officer – Social Sciences/Social Work
Adelaide, South Australia, Australia 1 week ago
Adelaide, South Australia, Australia 1 week ago
Risk and Compliance, People and Culture and Markets Support | Senior Manager
Adelaide, South Australia, Australia 2 weeks ago
Senior HR Manager | Technology & Transformation
Adelaide, South Australia, Australia 3 weeks ago
Alberton, South Australia, Australia 4 days ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr