Job Overview
We are seeking an experienced Identity Team Lead to join our team. This is a challenging and rewarding role that will involve leading a team of professionals to deliver high-quality identity management solutions.
Responsibilities
Job Description:
The successful candidate will be responsible for supervising an effective identity team, ensuring business and technical service requirements are correctly interpreted and implemented to enable seamless and secure user experiences. They will also be responsible for advising IT teams, reducing operational risk, leading service activities, optimising service operations, collaborating across functions, evaluating system designs, and developing relationships with key stakeholders.
* Advising IT Teams: Providing technical leadership and guidance to IT operations teams and business stakeholders, coordinating project delivery and service transition.
* Reducing Operational Risk: Enhancing the availability and reliability of directory and identity management systems to mitigate operational risks.
* Leading Service Activities: Ensuring the availability of critical business services through effective capacity planning and business continuity support.
* Optimising Service Operations: Ensuring optimal execution of service operations across IT identity frameworks.
* Collaborating Across Functions: Working effectively within cross-functional teams to execute IT operations, service, and incident management processes.
* Evaluating System Designs: Assessing and validating system and solution designs to support IT service transition and management processes.
* Developing Relationships: Building and maintaining strong, effective working relationships with key stakeholders to support business objectives.
Requirements
Key Skills and Qualifications:
The ideal candidate will have experience designing and configuring identity and user access management platforms, with expertise in Entra, Active Directory & Azure AD, Azure MFA, Office 365, mail filtering solutions, and file storage. They will also have advanced working knowledge of operating system protocols, platform services, and system design; proven ability to implement automation and orchestration solutions; strong understanding of ITIL and DevOps processes and relevant service operations tools such as Jira.
Desirable Skills and Qualifications:
Proven experience in technical and hybrid cloud environments (e.g., Azure, AWS, Oracle Cloud) and Microsoft configuration management, including Active Directory, Federation Services, O365, Exchange Online, and Azure services. Tertiary qualifications in computer science, software engineering, or a relevant information technology field; ITIL Foundation certification is mandatory; Azure, O365, or other cloud-related certifications, and Certified Identity and Access Manager (CIAM) are desirable; relevant Microsoft MCSE certification and Cert IV or higher in Leadership Management would be advantageous.
Benefits
What We Offer:
We offer a range of benefits, including innovative technology environment, growth mindset culture & focus on career development, work-life balance, impactful projects, RAC staff benefits, employee wellbeing, community and social responsibility.
About Us
We are a purpose-led member organisation dedicated to serving the Western Australian community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians. We value inclusivity, diversity, and flexibility in the workplace and welcome everyone. For assistance during the application process, contact Jason Crooks at RAC.