Guest Service Role
We are seeking a Guest Service Agent who is passionate about delivering exceptional customer experiences to join our team.
The moment a guest enters our establishment, you will create a warm and welcoming atmosphere with your presence.
You have the crucial role of guiding guests throughout their stay, from seamless check-ins and check-outs to providing insights on local attractions and dining options. Your superb customer service and positive energy will leave a lasting impression.
Main Responsibilities:
* Provide a friendly and efficient reception to guests upon arrival, ensuring a smooth check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to deliver exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
* Act as the primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.