**Req ID**: 93870
**Department**: AR Customer Services Ops Operations Performance
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Supplier Relationship Manager, you will be responsible to provide day-to-day operational support and management between ANZ and high-risk third-party suppliers, ensuring performance, contract, and compliance standards are met. Develop and implement supplier strategies to manage service delivery and risk, improve processes, and support demand management. Maintain long-term collaborative relationships and deliver contract management expertise to enhance value and process improvements across ANZ.
**Role Type**: 12-month Fixed Term
**Role Location**: 833 Collins Street Docklands VIC 3008
What will your day look like?
**As a Supplier Relationship Manager, you will**:
Drive cost efficiency by identifying and implementing real cost-saving and cost-avoidance opportunities across business units and suppliers.
Ensure supplier performance by monitoring adherence to agreed service standards and contract schedules, and supporting business units in managing tactical suppliers.
Enhance customer satisfaction by proactively managing internal and external relationships and using customer complaints as opportunities for continuous improvement.
Develop strategic supplier relationships through clear, medium-term engagement strategies and timely resolution of supplier issues via collaboration and influence.
Monitor market and internal trends to inform category strategies and identify opportunities for innovation and improvement.
Foster capability development by identifying skill gaps, working with line managers to improve performance, and ensuring compliance with the OCM framework and related policies.
What will you bring?
To be successful in this role, you will ideally bring the following:
Able to influence and manage stakeholders with conflicting priorities
Relationship management skills with both local and global stakeholders
Able to analyse and present complex data as required while presenting viable solutions to the associated challenge/opportunity
Sound understanding of internal and external business environment with an ability to identify opportunities for alignment and synergy
Exposure of risk management best practice including an awareness of APRA standards.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
02/06/2025, 11.59pm, (Melbourne Australia)