Apply now Job no: 498669
Work type: Permanent
Location: VIC - Metro
Categories: Call Centre & Customer Service
The position
We are currently seeking a Contact Centre Consultant to join our onsite team. The role involves creating positive relations between World Vision Australia and our donors.
By working for World Vision, you help vulnerable children worldwide by engaging supporters through inbound or outbound calls, raising awareness, educating about programs, overcoming objections, and securing monthly donations.
Location: Burwood East, Victoria, 3151
Benefits: Onsite café, free secure parking, salary packaging including novated car lease, onsite gym, hybrid work options, proximity to shops and tram, and access to our Reward & Recognition Program with monthly prizes!
Hours: Monday to Friday, daytime shifts (8.45am-5.00pm/9.45am-6.00pm).
*Mandatory two weeks of full-time training in office
Why work for us
* Make a difference in the world by engaging supporters, raising awareness, and advocating for human rights.
* Enjoy job security with a hybrid work model: 3 days in office, 2 days remote.
* Receive comprehensive training, onboarding, and ongoing development.
* Supportive leadership to help you achieve your goals.
* Be part of a great team environment.
* Celebrate successes and hard work.
* Salary packaging benefits including novated car lease.
A day in the life
* Handle inbound/outbound calls to build rapport, raise donations, and retain supporters.
* Achieve KPIs through healthy competition.
* Manage supporter objections effectively.
* Participate in engagement, support, and training sessions.
* Attend team huddles for updates.
* Share success stories and have fun with teammates.
* Work with your Team Leader to enhance your skills.
* Join social activities to connect with colleagues.
About you
* Experience in sales or call centers is preferred.
* Ability to work independently in a fast-paced environment with passion.
* High motivation to achieve results.
* Excellent communicator and storyteller with conversational flair.
* Positive attitude and willingness to learn and accept feedback.
* Proficient with technology.
Working for World Vision means you are making the world better
This role offers a chance to do meaningful work with a global team dedicated to helping children live better lives. Join a bold and courageous team where job satisfaction goes beyond financial rewards.
The selection process
Note: Interviews will start immediately, and the role may be filled before the closing date.
We value diversity and are committed to safeguarding children. All candidates will undergo pre-employment checks, including criminal record checks. We provide ongoing support and training for staff and volunteers working with vulnerable children and families.
Who we are
World Vision is a Christian organization empowering Australians to create change through relief, development, and advocacy work. We are committed to increasing opportunities for Aboriginal & Torres Strait Islander peoples in line with our Reconciliation Action Plan.
World Vision Australia is a member of ACFID and adheres to its standards and codes. Concerns about conduct can be reported to the ACFID Code of Conduct Committee.
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