Operations Supervisor Job
AAT Kings, a premier tour provider, is seeking an experienced Operations Supervisor to join their team. As a key member of the team, you will be responsible for coordinating tour operations, including scheduling, logistics, and resource allocation.
This is a great opportunity to work in some of Australia's most iconic locations and be part of a tight-knit team. If you have previous experience in tour operations, travel coordination, or a similar role, we encourage you to apply.
We offer a range of benefits to our employees, including opportunities for career development, staff travel discounts, and relocation assistance.
In this role, you will have the chance to work effectively under pressure and adapt to changing priorities. You will also have the opportunity to collaborate with the management team to enhance tour offerings and improve operational efficiency.
We are looking for someone with strong organisational and time management abilities, proficiency in reservation systems and Microsoft Office Suite, and excellent communication and interpersonal skills.
* Main Responsibilities:
* Coordinate tour operations, including scheduling, logistics, and resource allocation.
* Oversee and assist with the management of driver guides, bus cleaners, general hands and housekeepers.
* Manage tour guides and drivers, ensuring they are prepared and equipped for each trip.
* Maintain compliance with regulatory requirements, including safety standards and permits.
* Handle customer inquiries and provide assistance throughout their journey.
* Support the training and induction process for new tour staff members.
* Perform administrative tasks such as booking management, data entry, and reporting.
* Process staff timecards and other payroll documentation accurately and in a timely manner.
* Collaborate with the management team to enhance tour offerings and improve operational efficiency.
* Ensure accuracy and completeness of records related to tour information, passengers, and activities.
Requirements:
* Previous experience in tour operations, travel coordination, or a similar role.
* Knowledge of local regulations and safety standards for tourism operations.
* Excellent communication and interpersonal skills.
* Strong organisational and time management abilities.
* Proficiency in reservation systems and Microsoft Office Suite.
* Ability to work effectively under pressure and adapt to changing priorities.
* Current HR Licence.
* Current Senior First Aid certificate.
* Current Vehicle Passenger Authority.
What We Offer:
* Opportunities for career development.
* Staff travel discounts for your family and friends.
* Relocation assistance if needed.
* Access to the Employee Assistance Program for support.
About Us:
AAT Kings is a leading tour provider specialising in Australia and New Zealand. We offer unparalleled service to a diverse and global customer base. Our team is passionate about providing exceptional experiences for our customers, and we are committed to excellence in all aspects of our business.