Business Development Manager – Hyperscaler Support Services, HCBU, HCLTech www.hcltech.com Digital Foundation Noida, US, UK - 1 Position each / 12-15 Years Experience / E5 / Full-Time. The Business Development Manager (BDM) will own and drive business growth for onsite data center support services for hyperscaler customers, including Smart Hands, Remote Hands, IMAC, white‐glove support, racking & stacking, break‐fix coordination, and operational support. This role requires deep understanding of hyperscaler data center operations, security and compliance requirements, vendor ecosystems, onsite support models, and global delivery standards. The ideal candidate has prior experience selling or managing services inside hyperscaler environments (AWS, Azure, GCP, Meta, Oracle Cloud, etc.). Key responsibilities include: Identify, qualify, and pursue opportunities across hyperscaler‐owned and hyperscaler‐leased data centers; Develop account penetration strategies for hyperscalers and their colocation partners; Build strong relationships with hyperscaler operations teams, cluster managers, technical program managers, and vendor management offices; Coordinate regular business reviews (QBRs/MBRs) with hyperscaler stakeholders; Understand hyperscaler onsite support requirements including Smart Hands & Remote Hands activities, fiber/copper cabling, racking & stacking, equipment swaps, installations, decommissioning, network device assistance, inventory and asset management; Develop accurate SoW, SLA models, pricing, timelines, and compliance documentation; Collaborate with delivery teams for resource planning aligned with hyperscaler standards; Ensure solutions meet hyperscaler compliance expectations.
Key Responsibilities
* Lead enterprise strategy initiatives using advanced domain expertise to align sales support operations with organizational growth objectives.
* Define and implement sales process frameworks employing CRM platforms and analytics tools, optimizing pipeline management and client engagement.
* Advise executive stakeholders on complex sales solutions, leveraging domain knowledge to influence decision‐making and drive strategic outcomes.
* Develop organizational transformation roadmaps by integrating industry best practices and emerging technologies into sales support processes.
* Oversee portfolio strategy for sales support programs, ensuring consistent delivery of high‐impact solutions across global accounts.
* Mentor domain specialists in applying advanced industry concepts and tools to solve complex client challenges and elevate sales support effectiveness.
Benefits
* Personal time off
* Maternity and paternity benefits
* Access to skills / higher education programs/resources
* Discounts on products and services via Benefit Box
* Participate in CSR programs and live life with a purpose
* Opportunities to grow and advance your career
Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.
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