Job Description
The Intencity Story
Intencity opened its first Family Entertainment Centre (FEC) in 1995 and was acquired by Village Roadshow Limited in 1999. We operate closely with Village Cinemas and Warner Village Theme Parks.
We have a vast array of classic and contemporary video, prize and skill tester games that appeal to children, teenagers and adults alike.
About The Role
You will deliver customer service to the highest possible standard and perform duties associated with the operation of an entertainment complex.
* Always Provide exceptional customer service to both external and internal customers through recommendations, upselling and general inquiries.
* General duties, including accurate cash handling and reporting;
* Cleaning of games, floors and maintaining store presentation and hygiene levels in all areas including back of house.
* Queue management, including floor patrol and crowd control;
* Hosting of group bookings, Supersessions and Parties;
* Correcting minor games faults in accordance with training/competency level and reporting faults that require a technician;
* Other duties as specified by your manager.
Key Accountabilities Include
Excellent Personal Presentation
Ensure you consistently demonstrate excellent personal presentation.
Good Verbal and Written Communication Skills
Develop strong verbal and written communication skills.
Exceptional Cash Handling Skills
Showcase exceptional cash handling skills.
Ability to Work Alone and as Part of a Team
Demonstrate ability to work alone and as part of a team.
Ability to Work Under Pressure and in a Fast-Paced Environment
Show flexibility and ability to work under pressure and in a fast-paced environment.
Availability
We are excited to offer a flexible and rotational roster that supports you and your life, however as with the nature of our business we do require support surrounding our peak periods.
This role would suit someone with the flexibility to work across some weeknights, weekends and public/school holidays on a regular basis.
Benefits
We are a fun, energetic, collaborative and supportive bunch who thrive on being a social and hardworking team. We also offer some fantastic entertainment discounts to feed that movie addiction.
Policies and Practices
We commit to responding to every applicant and consider applicants of all genders, identities and backgrounds for employment.