Customer Service Professional
This role involves managing contractor portfolios, providing responsive user support, and immersing yourself in customer interactions.
* Conduct onboarding processes for new contractors, ensuring they are informed about products and compliance requirements.
* Manage contractor status records and facilitate renewals to ensure client satisfaction and retention.
* Monitor system errors and collaborate with technical teams to resolve issues efficiently.
The ideal candidate will have proven experience in customer-facing roles, fluency in multiple languages, and familiarity with CRM tools.
Our team is dedicated to creating safer workplaces through innovative solutions and fostering an inclusive environment.
Key Responsibilities
* Provide support for inbound queries via phone, email, live chat, or scheduled meetings.
* Improve client relationships and drive business growth through effective communication and problem-solving skills.