Posted: 18 September
Offer description
Role Overview
A Client Associate is a key member of our team, responsible for delivering exceptional client support and developing client relations skills.
* Client Relationship Management: Manage day-to-day client relationships to ensure high-quality service, maximize retention, and improve performance.
* Client Meetings: Attend client meetings and quarterly reviews to build networks, enhance skills, and gain a deeper understanding of the client services function.
* Internal Collaboration: Work closely with internal departments to meet client demands, coordinate client meetings, and document notes and actions.
* Data Management: Maintain accurate Salesforce data, manage client renewals, and document complaints and incidents per company guidelines.
* Effective Communicator: Strong communication skills with a passion for client engagement and exceptional service delivery.
* Desirable Experience: Workers compensation claims management experience and knowledge of Salesforce system are highly desirable.
Our organization offers a range of benefits to support your growth and wellbeing, including:
* Competitive salary packages with flexible work arrangements, including work from home options.
* Generous paid parental leave and reproductive leave to support your family needs.
* Supportive Environment: Our team is renowned for its dedicated and approachable people, fostering a friendly, flexible, and inclusive working environment built around great team support and rewarding opportunities.
* Career Growth: As our company grows, so do the opportunities for our people, with exciting career advancement prospects.
* Ongoing Education: Opportunities for continuous education and development through both external and internal programs delivered by our claims training experts.
* Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members.
* Wellbeing Focus: A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
* Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers.
We value collaboration and making a positive impact in the lives of our clients and claimants. Our team works together to redefine the boundaries of excellence and provide a supportive environment for our employees to grow and develop their careers.
