* Location: Fiona Stanley Hospital, Murdoch, Perth.
* Fulltime Permanent Opportunity; Hybrid role.
* Ideal for individuals with experience in IT and records management.
Serco is a place where you can grow
Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you at every stage of your life and career, including:
* Opportunities for professional development and internal mobility
* A supportive, inclusive workplace culture
* Access to training in digital systems and information management
* Leadership that values trust, care, innovation, and pride
Make an impact at Serco
As an ERM Administrator at Fiona Stanley Hospital, you'll support the delivery of high-quality patient care by enabling a secure, reliable, and efficient electronic records environment. Working across all hospital departments, you'll act as a key liaison between the ERM Service and end users, ensuring the hospital's Enterprise Content Management (ECM) system supports seamless digital information flow.
You'll play a hands-on role in administering and improving electronic forms, workflows, and system configurations while ensuring compliance with legislative and policy requirements. Your work will reduce reliance on paper records and help create a more sustainable, digitally enabled healthcare environment.
As an ERM Administrator, you'll make a positive impact by:
* Administering the ECM system, including implementing configuration updates and enhancements
* Designing, developing, and maintaining e-Forms and workflows
* Reviewing and improving ERM business processes to support operational efficiency
* Managing compliance with state legislation and Health policies, including the State Records Act 2000
* Maintaining and applying Records Retention and Disposal Schedules
* Providing expert advice on best practice information and records management
* Developing and maintaining work instructions and procedures
* Providing user support, troubleshooting, and system issue resolution (including OnBase)
* Ensuring the integrity, accuracy, and security of ECM system data and configuration
* Preparing and delivering training to new and existing system users
Serco is a place for you
You'll be a great fit if you have:
* Experience administering an ECM or Records Management System
* Hands-on experience with OnBase
* Strong understanding of e-Forms and workflow development
* Experience providing records management and information management support
* Proven ability to deliver end-user training
* Strong problem-solving and analytical skills
* Clear verbal and written communication skills
* Strong customer service and interpersonal skills
* Proven time management skills and ability to meet deadlines
* Experience delivering high-quality outcomes and quality assurance
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.